Client Operations Officer, Income - Custody M/F

Caceis Group; Putrajaya; Sur place; MYR 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Total Rewards Program

World-class training program in金融サービス

Competitive compensation

Résumé du poste

CACEIS Malaysia, IOI City, Putrajaya, is seeking a Manager to lead entitlement processing, reconcilations and client payments while managing operational risk and developing the team’s capabilities. The role requires 6–10 years in financial services and a Bachelor’s degree or equivalent.

You will ensure timely processing, maintain controls, and collaborate with Senior Management to optimize operations within a high-standard custodial environment.

Qualifications

• Solid understanding of the financial/banking services industry.
• Strong teamwork with ability to work independently as well.
• Analytical thinking, attention to detail and sense of urgency.

Responsabilités

• Process entitlement events and daily entries with timely, accurate processing.
• Ensure investor/client notifications and payments are timely and compliant with SLAs.
• Maintain control functions, end-of-day checks, and reconcilements.
• Assist with investigation, amendments, and clearance of reconciling items.
• Respond to queries within agreed service standards and provide back-up coverage as needed.
• Escalate operational issues to management to mitigate risk and reputational impact.
• Build relationships across departments and with external stakeholders to meet service levels.
• Provide feedback on vendor performance and agent network deviations.

Connaissances

Financial services knowledge

Team leadership

Analytical thinking

Attention to detail

Communication skills

Pressure management

Formation

Bachelor Degree / BSc Degree or equivalent

Outils

VBA

SWIFT

Description du poste

Job Description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

As a Manager, you are responsible to provide clients with timely, accurate and efficient processing of all Entitlement events and associated daily entries and to ensure that the investor/client is notified and/or paid as appropriate, to manage Operational risk, development of the team’s operational capabilities and to optimize operational efficiency and to support the Senior Management of Custody Malaysia in the continuous development of efficient and effective organization with a high focus on risk mitigation.

Region: France

Working Hours: 9:00AM – 6:00PM (Malaysia time)

What will you do?

• Process announcement and receipt of Income payments within agreed service standards.
• Conduct reconciliations to ensure all details of income events are up to date and all payments made are in order.
• Full adherence to the team’s control functions, including operations/events and end-of-the-day checklists.
• Assist with the day-to-day administrative tasks of investigation/amendment and clearance of reconciling items in ensuring accurate processing.
• Ensure that queries raised/assigned to individuals are answered within agreed service standards.
• Ensure on-going productivity by providing back-up relief for staff who are absent or on leave.
• Continually ensure complete awareness of Client, external custodians and inter-departmental Service Level Standards / Agreements and ensure compliance at all times.
• Ensure prompt escalation of operational issues that may cause financial or reputational issues to CACEIS or its clients to Senior Officer/Assistant Manager/Manager of the team/department.
• Establish working relationships with people at all levels both inter departmental and across the wider firm.
• Provide feedback on agent network and vendor performance on any deviations from their service level agreement with CACEIS.
• Able to demonstrate capability to perform validation on common task.

Télétravail : unauthorized

Complément

What’s in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
• We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Application criteria

• Position with management Yes Minimum level of study Bachelor Degree / BSc Degree or equivalent Training / Specialization
• Tertiary education in Business, Finance or relevant fields

Must-have

• Solid understanding on the financial/ banking services industry
• Strong teamwork with the ability to work independently as well.
• Analytical thinking, attention to detail and a sense of urgency.
• Strong written and verbal communication skills

Minimum experience level 6-10 years

Nice-to-have

• Strong computer literacy with programming/coding/VBA skills
• Strong aptitude in Mathematics
• Knowledge of Corporate Actions & SWIFT
• Willingness to take on new challenges, confident and self-motivated.
• Flexible with an ability to cope with stress and pressure.
• Good organizational awareness.

Languages English

Company CACEIS

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.9 trillion in assets under custody and €3.7 trillion in assets under administration (figures as of 31 December 2025).

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.