Client Operations Officer, Custody Services M/F

CACEIS-Gruppe; Putrajaya; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

CACEIS Malaysia, located in IOI City, Putrajaya, is hiring a Client Operations Officer in the Settlements team within Custody. You will process and report on settlement of securities, interact with internal and external stakeholders, and ensure compliance with procedures.

The role requires attention to detail, the ability to work under deadlines, and knowledge of custody products across settlements. Working hours are 9am–6pm MYT.

Qualifications

• Bachelor's degree in Finance, Actuarial Science or similar.
• Ability to work in a fast-paced environment.
• Ability to work under pressure and meet deadlines.
• Proficiency in MS Excel and MS Office.
• Clear and concise verbal and written communication.
• Good knowledge of various investment instruments (equity, bond, repo).

Responsibilities

• Extract reports and investigate trade settlement issues for solution.
• Monitor system queues on specific trade statuses.
• Perform trade repair to ensure accurate, timely settlements per market deadlines.
• Follow up on all trade issues until complete resolution.
• Ensure queries are resolved in a timely manner and escalated as needed.
• Escalate operational issues according to local protocol.
• Ensure all instructions follow operating procedures.
• Guide teammates during onboarding.

Skills

Fast-paced environment

Under pressure

Verbal and written communication

Investment instruments knowledge

Education

Bachelor's degree in Finance or related

BSc in Finance/Actuarial Science or similar

Tools

MS Excel

MS Office suite

Job description

Client Operations Officer, Custody Services M/F

Business type

Types of Jobs - Asset Management

Job title

Client Operations Officer, Custody Services M/F

Contract type

Permanent Contract

No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Client Operations Officer of Settlements team in the Custody is responsible for processing and reporting with accurate and timely settlement of securities transactions. This role involves managing daily operations, coordinating with internal and external stakeholders, and ensuring compliance with regulatory requirements. The Client Operations Officer will perform trade repairs, investigate settlement issue for solution, and maintaining high standards of service delivery to clients. This position requires good knowledge in Custody product across a range of processes in Settlements, attention to detail, and strict adherence to all processes stipulated in our operating procedures. The officer is expected to resolve problems independently guided by procedure and factual information.

Working hours: 9am to 6pm MYT

Region: France

What will you do?

• Extract reports and investigate trade settlement issues for solution
• Monitor system queue on specific trade statuses
• Perform trade repair in core system to allow accurate and timely trade settlement according to various market deadlines
• Follow up on all trade issues until complete resolution
• Ensure queries received are resolved in timely manner. Where required, queries are followed up diligently until complete resolution
• Escalate operational issues or any abnormality in according to local escalation protocol
• Ensure that all instructions are processed following operating procedure.
• Guide other team members as part of their onboarding journey

#LI-LC1

Supplementary Information

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Geographical area

Asia, Malaysia

City

Bachelor Degree / BSc Degree or equivalent

Bachelor's degree in Finance, Actuarial Science or similar

Level of minimal experience

0-2 years

Experience

What do you need to succeed?

Must-have

• Ability to work in a fast-paced environment
• Ability to work under pressure and meet deadlines
• PC literate in MS Office applications Excel
• Clear and concise verbal and written communication
• Good knowledge of various investment instrument not limited to equity, bond, and repo

Nice-to-have

• Attitude of always understanding the purpose of a process or control
• Any prior banking experience in operations / Back office is a plus
• Literate in other Microsoft Office applications
• Operating as a part of a team

General information

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..