Client Experience Specialist — Front Desk (No Weekends)

Compass Offices Group; Kuala Lumpur; On-site; MYR 26,000 - 47,000; Full time

Job summary

Compass Offices two prime Kuala Lumpur locations seek a client-focused front desk associate. You will welcome clients and guests, manage check-ins/check-outs, and handle reservations with a friendly, professional demeanor.

The role emphasizes strong English communication, teamwork, and a proactive attitude within a 9:00 am–6:00 pm, Monday to Friday schedule. No weekend/night shifts, no overnight duties.

Qualifications

• Prior experience in customer service and hospitality is a plus.
• Proficiency in written and spoken English.
• Outgoing personality with strong communication skills and teamwork.

Responsibilities

• Welcome all clients and guests and be a great first impression.
• Maintain optimal client relations, manage clients' check-in and check-out, ad hoc requests and reservations.
• Provide services and support in accordance with clients' preferences.
• Ensure all customer contact is polite, efficient and meets needs.
• Inspect front and back areas to keep them impeccably presentable.
• Perform other duties as required by Management.

Skills

Customer service experience

Hospitality

English proficiency

Team player

Job description

Compass Offices two prime Kuala Lumpur locations seek a client-focused front desk associate. You will welcome clients and guests, manage check-ins/check-outs, and handle reservations with a friendly, professional demeanor.

The role emphasizes strong English communication, teamwork, and a proactive attitude within a 9:00 am–6:00 pm, Monday to Friday schedule. No weekend/night shifts, no overnight duties.