Online Customer Service Specialist (Sport Industry)

Thx Infinity Sdn Bhd; Kuala Lumpur; Hybrid; MYR 42,000 - 50,000; Full time

Benefits offered by this job

Base salary

KP incentives

Performance bonuses

EPF and SOCSO

Job summary

THX Infinity Sdn Bhd is hiring an Online Customer Service Specialist (Sport Industry) in Malaysia. The role handles live chat with Chinese-speaking customers, resolves issues, and delivers a positive service experience while coordinating with other departments.

Hybrid work from Bukit Bintang office or home office, with 12-hour shifts and a rotating schedule during probation. During probation the hours are 8AM–8PM; after confirmation staff rotate between day and night shifts.

Qualifications

• Strong Chinese communication and fast, accurate typing.
• Customer-focused with good teamwork.
• Positive, calm under pressure.
• Willing to work 12-hour shifts and rotate shifts after probation.

Responsibilities

• Respond to Chinese-speaking customers via live chat, resolve issues, and provide a positive experience.
• Coordinate with other departments to follow up on requests and update customers on outcomes.
• Organise and report customer feedback on products, processes, and services.

Skills

Chinese communication

Typing speed

Customer service

Teamwork

Stress management

Job description

Hiring | Online Customer Service Specialist (Sport Industry)

Salary: RM3,800–RM4,500, depending on experience

Location: Bukit Bintang office/work from home(HYBRID)

Schedule: 5 working days, 2 days off; 12‑hour shifts

Working hours: During the 3‑month probation period, the shift is 8AM–8PM. After confirmation, staff rotate between day and night shifts (8AM–8PM / 8PM–8AM).

Responsibilities

• Respond to Chinese‑speaking customers through live chat, answer questions, resolve issues and provide a positive customer experience.
• Coordinate with other departments to follow up on customer requests and keep customers updated on the outcome.
• Organise and report customer feedback on our products, processes and services.

Requirements

• Strong Chinese communication and comprehension skills, with fast and accurate typing.
• A customer‑focused attitude and good teamwork skills.
• A positive, calm approach when handling pressure.
• Willingness to work 12‑hour shifts and rotate between day and night shifts after confirmation.

Benefits

• Basic salary, allowances, KPI incentives, performance bonuses, EPF and SOCSO.

Salary: RM3,800–RM4,500（视经验而定）

Location: Bukit Bintang 办公室/居家办公

Schedule: 排班上5休2，每班12小时

Time: 试用期早班 8AM–8PM；转正后轮早班或晚班（8AM–8PM / 8PM–8AM）

午休时间： 1小时30分

试用期：3个月

工作内容

• 通过线上聊天回复中文客户咨询，解答疑问、安抚客户情绪，并提供良好的服务体验。
• 与相关部门协调客户需求，跟进问题处理进度，并回访处理结果。
• 整理客户对产品、流程及服务的反馈，及时向团队反映。

任职要求

• 中文沟通及理解能力良好，打字速度快且准确。
• 有客服意识，善于沟通与团队协作。
• 心态积极、情绪稳定，能够应对工作压力。
• 能接受12小时班次及转正后轮早晚班。

薪酬福利

• 底薪、补贴、KPI奖金、表现奖金，以及EPF、SOCSO。

THX Infinity is a comprehensive IT company specialising in cloud computing, software development, digital marketing, and ad tech. We are committed to providing clients with end‑to‑end digital transformation solutions—from foundational infrastructure to business growth—helping enterprises achieve stable, efficient, secure, and sustainable technological advancement.

Our team members come from top internet and technology companies, with extensive experience in cloud‑native systems, architecture design, AI applications, and growth marketing. Through deep customisation and intelligent operations, we help businesses stay competitive in the global market.