Multilingual Gaming Support Specialist (Malay/Chinese)

iSoftStone; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

iSoftStone in Kuala Lumpur, Malaysia, is seeking a customer support specialist with a passion for gaming to assist players through live chat, email, and tickets. You will collect feedback and help translate materials into accurate Malay, ensuring smooth communication with a diverse player base.

The role requires fluency in Chinese and Malay, strong English, and a diploma or bachelor’s degree. Prior gaming or customer service experience is desirable, with a 5-day workweek and 8-hour shifts.

Qualifications

• Native or fluent in Chinese and Malay.
• Good command of English (written and spoken).
• Diploma or Bachelor’s degree holder in any field.

Responsibilities

• Provide timely, professional customer support to players via live chat, emails, support tickets, and reviews.
• Handle inquiries, feedback, and complaints with timely follow-up and resolution.
• Escalate complex issues to headquarters teams when needed.
• Collect and summarize player feedback; support user research for product improvements.
• Support localization efforts, including Malay-friendly FAQs and scripts.

Skills

Chinese language

Malay language

English language

Education

Diploma or Bachelor's degree

Job description

iSoftStone in Kuala Lumpur, Malaysia, is seeking a customer support specialist with a passion for gaming to assist players through live chat, email, and tickets. You will collect feedback and help translate materials into accurate Malay, ensuring smooth communication with a diverse player base.

The role requires fluency in Chinese and Malay, strong English, and a diploma or bachelor’s degree. Prior gaming or customer service experience is desirable, with a 5-day workweek and 8-hour shifts.