Banking Customer Service Specialist — Rotational Shifts

Affin Pheim; Petaling Jaya; On-site; MYR 28,000 - 40,000; Full time

Job summary

Affin Pheim in Malaysia is seeking customer service professionals to handle inbound calls for conventional and Islamic banking, and to respond to inquiries from emails or internet banking channels.

The role requires English and Bahasa Malaysia fluency, with Mandarin/Cantonese as a plus. Fresh graduates are welcome; shifts including weekends and public holidays are required, and effective complaint handling is expected.

Qualifications

• Bachelor’s Degree in any field (fresh) or SPM/Diploma holder with experience.
• Excellent command in English and Bahasa Malaysia (Spoken & Written).
• Ability to converse in Mandarin or Cantonese is an added advantage.
• Interpersonal skills in handling / attending to customer’s complaint at point of contact.
• General knowledge in complaint management, banking policies and regulations.
• Customer centric and a strong team player.
• Must be able to work on shifts, weekends & Public Holidays.
• Fresh Graduate are welcome to Apply!

Responsibilities

• Handle inbound telephone interaction for Conventional and Islamic Bank customers.
• Handle inquiries or requests that are received via other electronic channels (emails or internet banking).
• Provide correct information and resolve problem efficiently within time frame.
• To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality.
• Inquiry and request must be raised using case management with minimum error, within required timeline and customer information are protected.
• Handling Customer Complaints
• Complete daily logs/reports for reporting
• Undertake and administrative task delegated by Team Leader/Supervisor.
• Apply tact, patience (listening and empathy) and professionalism when handling customer enquiries, problem or complaints.
• Exercise sound credit, customer service in accordance with the Bank objective, policies and guidelines.

Skills

English proficiency

Bahasa Malaysia

Multilingual (Mandarin/Cantonese)

Customer service

Communication skills

Team player

Shift work

Education

Bachelor’s Degree

SPM/Diploma

Job description

Affin Pheim in Malaysia is seeking customer service professionals to handle inbound calls for conventional and Islamic banking, and to respond to inquiries from emails or internet banking channels.

The role requires English and Bahasa Malaysia fluency, with Mandarin/Cantonese as a plus. Fresh graduates are welcome; shifts including weekends and public holidays are required, and effective complaint handling is expected.