Cantonese-speaking IT Service Desk Assistant

NTT Limited; Cyberjaya; On-site; MYR 30,000 - 42,000; Full time

Job summary

NTT DATA in Malaysia is hiring an entry-level Assistant Client Support Officer (Cantonese-speaking) to support the service desk. This role handles coordinating service requests, logging tickets, and maintaining documentation to ensure smooth incident resolution.

Ideal for fresh graduates or those new to IT; you will work in a global environment, communicate with clients in Cantonese and English, and participate in a 24/7 shift roster.

Qualifications

• Fluency in Cantonese to support Hong Kong-based clients.
• Fresh graduates encouraged to apply; IT/customer service exposure is a plus.

Responsibilities

• Provides entry level technical administrative support to the service desk team.
• Receives, validates, and logs client requests; capture request details.
• Ensures correct escalation procedures on critical calls and requests.

Skills

Cantonese fluency

English communication

Fresh graduate friendly

Attention to detail

Independent work

Customer service mindset

Education

High school certificate (SPM or equivalent)

Job description

NTT DATA in Malaysia is hiring an entry-level Assistant Client Support Officer (Cantonese-speaking) to support the service desk. This role handles coordinating service requests, logging tickets, and maintaining documentation to ensure smooth incident resolution.

Ideal for fresh graduates or those new to IT; you will work in a global environment, communicate with clients in Cantonese and English, and participate in a 24/7 shift roster.