Service Desk Admin & Coordination Specialist

NTT DATA SERVICES MALAYSIA SDN. BHD.; Cyberjaya; On-site; MYR 30,000 - 54,000; Full time

Job summary

NTT DATA SERVICES MALAYSIA SDN. BHD. in Cyberjaya is hiring a Managed Services Client Service Desk Administrator to support smooth service desk operations.

You will coordinate service requests, assist the client service desk team, and maintain documentation to enable efficient incident resolution. This entry-level role emphasizes structured ticket handling, escalation procedures, and stakeholder communication.

Qualifications

• High School Certification or diploma or equivalent.
• Basic to moderate experience in tech or call center.
• Willingness to work in a 24x7 shift roster.

Responsibilities

• Provides administrative support to the Managed Services Client Service Desk team.
• Performs entry level administrative tasks as required by the team.
• Ensures the correct escalation procedure is followed on all critical calls and requests.
• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
• Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
• Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
• Performs any other related task as required.

Skills

Administrative support

Ticketing system

Communication skills

Education

High School Certification or diploma

Tools

None

Job description

NTT DATA SERVICES MALAYSIA SDN. BHD. in Cyberjaya is hiring a Managed Services Client Service Desk Administrator to support smooth service desk operations.

You will coordinate service requests, assist the client service desk team, and maintain documentation to enable efficient incident resolution. This entry-level role emphasizes structured ticket handling, escalation procedures, and stakeholder communication.