Service Desk Admin — 24/7 Support & Coordination

NTT Ltd.; Sepang; On-site; MYR 30,000 - 60,000; Full time

Job summary

NTT DATA in Malaysia invites applications for a on-site Managed Services Client Service Desk Administrator. This entry-level role supports the service desk with admin tasks, ticket logging, and documentation to ensure smooth incident resolution and service delivery.

The ideal candidate has a High School Certification or diploma, basic to moderate experience in tech or call centre environments, and strong communication. Willingness to work in a 24x7 roster is required.

Qualifications

• High School Certification or diploma or equivalent.
• Basic to moderate level years of experience in the Technology Industry and Call Centre environment.
• Willingness to work in a fast-paced, customer-facing role.

Responsibilities

• Provide administrative support to the Managed Services Client Service Desk team.
• Perform entry level administrative tasks as required by the team.
• Log and validate client requests, capturing detail for incident resolution.
• Ensure correct escalation procedures for critical calls and requests.
• Maintain documentation and records to support service delivery.

Skills

Administrative support

Attention to detail

Communication skills

Teamwork

Problem solving

Education

High School Certification or diploma

Job description

NTT DATA in Malaysia invites applications for a on-site Managed Services Client Service Desk Administrator. This entry-level role supports the service desk with admin tasks, ticket logging, and documentation to ensure smooth incident resolution and service delivery.

The ideal candidate has a High School Certification or diploma, basic to moderate experience in tech or call centre environments, and strong communication. Willingness to work in a 24x7 roster is required.