Entry-Level Cantonese IT Service Desk Associate (24/7)

NTT DATA Asia Pacific; Cyberjaya; On-site; MYR 33,480 - 44,640; Full time

Job summary

NTT DATA Asia Pacific in Cyberjaya is seeking an Assistant Client Support Officer to provide technical and administrative support to the Client Service Desk team. This entry-level role is ideal for fresh graduates fluent in Cantonese, supporting Hong Kong-based clients. Responsibilities include logging requests, ensuring proper escalation, and maintaining documentation. The position requires excellent communication skills and attention to detail, offering a diverse and inclusive workplace with a commitment to client service.

Qualifications

• Fluency in Cantonese is required to support Hong Kong-based clients.
• Willingness to work in a 24/7 shift structure.
• Ability to work independently and appropriately escalate issues.

Responsibilities

• Provide technical administrative support to the Client Service Desk team.
• Receive, validate, and log client requests.
• Communicate updates to clients about ticket progress.

Skills

Fluency in Cantonese

Strong English verbal and written communication skills

Client-focused mindset

Attention to detail

Education

High school certificate (SPM or equivalent)

Job description

NTT DATA Asia Pacific in Cyberjaya is seeking an Assistant Client Support Officer to provide technical and administrative support to the Client Service Desk team. This entry-level role is ideal for fresh graduates fluent in Cantonese, supporting Hong Kong-based clients. Responsibilities include logging requests, ensuring proper escalation, and maintaining documentation. The position requires excellent communication skills and attention to detail, offering a diverse and inclusive workplace with a commitment to client service.