Assistant Client Support Officer, Customer Service (Cantonese-speaking)

NTT DATA Asia Pacific; Cyberjaya; On-site; MYR 33,480 - 44,640; Full time

Job summary

NTT DATA Asia Pacific in Cyberjaya is seeking an Assistant Client Support Officer to provide technical and administrative support to the Client Service Desk team. This entry-level role is ideal for fresh graduates fluent in Cantonese, supporting Hong Kong-based clients. Responsibilities include logging requests, ensuring proper escalation, and maintaining documentation. The position requires excellent communication skills and attention to detail, offering a diverse and inclusive workplace with a commitment to client service.

Qualifications

• Fluency in Cantonese is required to support Hong Kong-based clients.
• Willingness to work in a 24/7 shift structure.
• Ability to work independently and appropriately escalate issues.

Responsibilities

• Provide technical administrative support to the Client Service Desk team.
• Receive, validate, and log client requests.
• Communicate updates to clients about ticket progress.

Skills

Fluency in Cantonese

Strong English verbal and written communication skills

Client-focused mindset

Attention to detail

Education

High school certificate (SPM or equivalent)

Job description

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for technical excellence, leading innovations, and making a difference to clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong, and thrive.

Your day at NTT DATA

The Assistant Client Support Officer, Customer Service (Cantonese-speaking) role is an entry-level technical & administrative position that supports the smooth operation of the service desk function. This role involves coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

This entry-level role is ideal for fresh graduates or non-experienced talents who are fluent in Cantonese and eager to start a career in a global working environment in the IT industry.

Key Responsibilities

• Provide technical administrative support to the Managed Services Client Service Desk team.
• Perform entry-level technical administrative tasks as required by the team.
• Receive, validate, and log client requests, capturing the details of each request.
• Ensure correct escalation procedures are followed on all critical calls and requests, and assist with analyzing and interpreting requests to ensure correct categorization and prioritization.
• Work closely with colleagues to keep users updated on progress in resolving pending tickets or requests.
• Maintain all relevant documents related to tickets or requests, including client information.
• Communicate professionally, provide updates, and ensure clients are aware of actions being undertaken on their behalf.

Qualifications

• Fluency in Cantonese (to support Hong Kong-based clients).
• Willingness to work in a 24/7 shift structure based on a defined roster.
• Strong English verbal and written communication skills.
• Demonstrated ability and integrity to interact with a variety of stakeholders and provide excellent client service.
• Good attention to detail and client-focused mindset.
• Ability to work independently and to appropriately escalated issues.

Academic Requirements

• Minimum qualification: high school certificate (SPM or equivalent).
• Fresh graduates are encouraged to apply; consideration will also be given to any background (advantage for IT/Computer Science/Engineering courses but not mandatory).

Good-to-have Experience

• Basic experience in customer service, IT, or call center environments is an advantage.

Workplace Type

On-site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment and do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.