Assistant Client Support Officer, Customer Service (Cantonese-speaking)

NTT Limited; Cyberjaya; On-site; MYR 30,000 - 42,000; Full time

Job summary

NTT DATA in Malaysia is hiring an entry-level Assistant Client Support Officer (Cantonese-speaking) to support the service desk. This role handles coordinating service requests, logging tickets, and maintaining documentation to ensure smooth incident resolution.

Ideal for fresh graduates or those new to IT; you will work in a global environment, communicate with clients in Cantonese and English, and participate in a 24/7 shift roster.

Qualifications

• Fluency in Cantonese to support Hong Kong-based clients.
• Fresh graduates encouraged to apply; IT/customer service exposure is a plus.

Responsibilities

• Provides entry level technical administrative support to the service desk team.
• Receives, validates, and logs client requests; capture request details.
• Ensures correct escalation procedures on critical calls and requests.

Skills

Cantonese fluency

English communication

Fresh graduate friendly

Attention to detail

Independent work

Customer service mindset

Education

High school certificate (SPM or equivalent)

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Assistant Client Support Officer, Customer Service (Cantonese-speaking) role is an entry level technical & administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery. This entry-level role is ideal for fresh graduates or non-experienced talents who are fluent in Cantonese and eager to start a career in global working environment in IT industry.

Key responsibilities:

• Provides technical administrative support service to the Managed Services Client Service Desk team.
• Provides entry level technical administrative tasks as required by the team.
• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
• Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
• Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
• Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
• Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf

To thrive in this role, you need to have:

• Fluency in Cantonese (to support Hong Kong-based clients)
• Willingness to work in a 24/7 shift structure based on a defined roster
• Strong English verbal and written communication skills
• Demonstrates ability and integrity to interact with a variety of stakeholders and ensure excellent client service
• Good attention to detail and client-focused mindset
• Ability to work independently and escape issues appropriately

Required academic qualifications and certifications:

• Minimum qualification: high school certificate (SPM or equivalent)
• Fresh graduates are encouraged to apply; open to consider any background (advantage for IT/ Computer Science/ Engineering courses but not mandatory)
• Good-to-have: Basic experience in customer service/ IT/call center environments is an advantage

#LI-APAC

Workplace type: On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!