Service Desk Admin: 24/7 Support & Coordination

NTT Limited; Cyberjaya; On-site; MYR 36,000 - 51,000; Full time

Job summary

NTT DATA is hiring for an on-site Managed Services Client Service Desk Administrator to support the service desk operations in Cyberjaya. The role involves coordinating service requests, assisting the client service desk team and maintaining documentation to aid incident resolution and service delivery.

The position requires an ambitious self-starter with strong communication, detail orientation, and the ability to work in a 24x7 roster as needed.

Qualifications

• High school certification or diploma or equivalent.
• Basic to moderate level experience in the technology industry and call centre environment.
• Ambitious self-starter with ability to work under general direction.
• Strong and effective verbal and written communication skills.

Responsibilities

• Provides an administrative support service to the Managed Services Client Service Desk team.
• Provides entry level administrative tasks as required by the team.
• Ensure the correct escalation procedure is followed on all critical calls and requests.
• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
• Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
• Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
• Performs any other related task as required.

Skills

Communication skills

Attention to detail

Client service

Education

High School Certification or diploma

Job description

NTT DATA is hiring for an on-site Managed Services Client Service Desk Administrator to support the service desk operations in Cyberjaya. The role involves coordinating service requests, assisting the client service desk team and maintaining documentation to aid incident resolution and service delivery.

The position requires an ambitious self-starter with strong communication, detail orientation, and the ability to work in a 24x7 roster as needed.