Cantonese-Speaking Customer Success Specialist

Airswift; Petaling Jaya; Presencial; MYR 47.000 - 73.000; Jornada completa

Descripción de la vacante

Airswift in Malaysia is seeking a capable customer service professional to own the end-to-end customer journey. You will act as the single focal point, manage enquiries across levels, and drive process improvements within a structured, compliant framework.

The role requires Cantonese as a must, plus English and Mandarin as preferred. Proficiency in MS Office and strong communication skills are essential to coordinate with Sales, Marketing, and cross-functional teams in HK and MO.

Formación

• Cantonese is a mandatory requirement.
• English and Mandarin proficiency is highly preferred.
• Basic to intermediate MS Office skills (Outlook, Excel, Teams, Word).
• Attention to detail for transactional, invoicing, and compliance-related tasks.
• Ability to follow standard procedures while exercising judgment within guidelines.
• Stakeholder collaboration with Sales, Marketing, CO, and cross-functional teams HK/MO.

Responsabilidades

• Own the customer journey as a single focal point and drive improvements.
• Handle standard and moderately complex enquiries; explain processes and procedures.
• Identify gaps in processes, systems, and procedures within the assigned area.
• Work within a standardised and routine context.

Conocimientos

Cantonese

English

Mandarin

Communication skills

Attention to detail

Procedural compliance

Stakeholder collaboration

Educación

Diploma

Herramientas

Outlook

Excel

Teams

Word

Descripción del empleo

Airswift in Malaysia is seeking a capable customer service professional to own the end-to-end customer journey. You will act as the single focal point, manage enquiries across levels, and drive process improvements within a structured, compliant framework.

The role requires Cantonese as a must, plus English and Mandarin as preferred. Proficiency in MS Office and strong communication skills are essential to coordinate with Sales, Marketing, and cross-functional teams in HK and MO.