Mandarin-Speaking Customer Success Pro | Fintech

TP; Kuala Lumpur; In loco; MYR 48.000 - 72.000; Tempo pieno

Descrizione del lavoro

TP in Kuala Lumpur is seeking a Mandarin-speaking Customer Success Specialist to join the team. The ideal candidate is customer-oriented, proactive, and able to handle inquiries in a fast-paced environment.

You will manage inquiries via phone, email, and chat, provide accurate information, and escalate complex issues when needed. Documentation of interactions and cross-team collaboration are essential for delivering excellent service. Fluency in English and Mandarin is required.

Competenze

• Proficient in English and Mandarin with strong communication skills.
• Experience in customer support or success is a plus.

Mansioni

• Handle customer inquiries via phone, email, and chat.
• Provide accurate information and troubleshooting support.
• Escalate complex issues to the relevant teams when necessary.
• Ensure excellent customer experience by following up on cases promptly.
• Maintain accurate documentation of customer interactions in the system.
• Work closely with internal teams to resolve issues efficiently.

Conoscenze

English

Mandarin

Descrizione del lavoro

TP in Kuala Lumpur is seeking a Mandarin-speaking Customer Success Specialist to join the team. The ideal candidate is customer-oriented, proactive, and able to handle inquiries in a fast-paced environment.

You will manage inquiries via phone, email, and chat, provide accurate information, and escalate complex issues when needed. Documentation of interactions and cross-team collaboration are essential for delivering excellent service. Fluency in English and Mandarin is required.