Call Centre Executive

Advix Media Sdh.Bhd.; Kuala Lumpur; On-site; MYR 33,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Performance-based bonuses

Career growth opportunities

Team-building activities

Vibrant company culture

Job summary

Advix Media Sdh.Bhd. is seeking a Call Centre Executive in Kuala Lumpur to deliver high-quality customer service across phone, email, and online channels.

You will respond to inquiries, handle complaints, and document interactions while collaborating with teams to ensure smooth service delivery. The role requires strong communication, problem-solving skills, and a customer-centric mindset, with prior experience in a media or telecom setting preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in English, with the ability to communicate effectively.
• Familiarity with contact centre operations and customer service best practices.
• Proven track record in a customer service role, preferably within the media or telecommunications industry.

Responsibilities

• Provide high-quality customer service and support via phone, email and online channels.
• Respond promptly to customer inquiries, complaints and requests.
• Document customer interactions and maintain accurate records.
• Identify opportunities to improve customer experience and escalate issues as needed.
• Collaborate with other teams to ensure seamless service delivery.
• Adhere to company policies, procedures and quality standards.

Skills

Communication skills

Problem-solving

English proficiency

Contact centre familiarity

Customer service experience

Job description

Join the dynamic team as a Call Centre Executive. This full-time role is based in Kuala Lumpur and will see you playing a crucial customer service and support function within our growing media company.

What you'll be doing

Providing high-quality customer service and support to our clients via phone, email and online channels

Responding promptly and effectively to customer inquiries, complaints and requests

Documenting customer interactions and maintaining accurate records

Identifying opportunities to improve customer experience and escalating issues as needed

Collaborating with other teams to ensure seamless service delivery

Adhering to company policies, procedures and quality standards

What we're looking for

Excellent communication and interpersonal skills, with the ability to build rapport with customers

Strong problem-solving abilities and a customer-focused mindset

Proficiency in English , with the ability to communicate effectively

Familiarity with contact centre operations and customer service best practices

Proven track record in a customer service role, preferably within the media or telecommunications industry

Adaptable and able to work in a fast-paced, dynamic environment

What we offer

We value our employees and strive to provide a rewarding and supportive work environment. Some of the key benefits you can expect include:

• - Competitive salary and performance-based bonuses
• - Opportunities for career growth and professional development
• - Team-building activities and a vibrant company culture

About us

We are a leading media conglomerate with a diverse portfolio of businesses, including television, publishing and digital media across a wide array of industries. We are committed to delivering high-quality content and exceptional communication to our audiences and clients. Join us as we continue to expand our reach and influence in the industry.

What can I earn as a Call Centre Executive