Business Process Analyst – Quality Assurance

WhiteCrow Research Pvt. Ltd.; Seberang Perai; On-site; MYR 80,000 - 110,000; Full time

Job summary

WhiteCrow Research Pvt. Ltd. in Batu Kawan, Malaysia, is seeking a Business Process Analyst – Quality Assurance to document and model end-to-end processes using BPMN.

You will collaborate with stakeholders to capture current workflows, map future state, and ensure documentation remains clear and compliant. The role focuses on process analysis, identifying bottlenecks, proposing improvements, validating changes with cross‑functional teams, and training others on BPMN tools to drive continuous

Qualifications

• Bachelor''s degree in a related field; Master''s preferred.
• 3+ years in business process management or process documentation.
• Experience driving quality management improvements in manufacturing.
• Experience in quality assurance/QMS in industrial manufacturing.
• Proficient in BPMN notation and BPMN tools.

Responsibilities

• Document and model processes using BPMN with stakeholders.
• Create detailed process maps, workflows, and diagrams.
• Analyze processes to identify inefficiencies and improvements.
• Propose optimizations with cross-functional teams.
• Validate changes with stakeholders and align with goals.
• Utilize BPMN tools and train team members on usage.
• Ensure governance, version control, and compliance.

Skills

BPMN notation

Process documentation

Process improvement

Analytical mindset

Communication skills

Project management

Lean/Six Sigma/BPR

Stakeholder collaboration

Education

Bachelor''s degree in Quality Management

Bachelor''s degree in Industrial Engineering

Bachelor''s degree in Manufacturing Engineering

Bachelor''s degree in Business Administration

Master''s degree is a plus

Tools

Bizagi

Signavio

Camunda

Job description

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house talent acquisition teams.

About our client

Our Client operates in the Semiconductor Manufacturing Industry, with its headquarters rooted strongly in Switzerland. It has its branches spread to more than 29 countries, providing employment to more than 2,000 people all over the world. Their core business is to develop and manufacture Vacuum Valves and other products related to it.

Job Location: Batu Kawan Malaysia

As a Business Process Analyst – Quality Assurance, you will be responsible for

Process Documentation and Modelling:

• Collaborating with business stakeholders and process owners to understand and document existing processes using BPMN notation.
• Creating detailed process maps, workflows, and diagrams that accurately represent end-to-end processes and related activities.
• Ensuring that all process documentation is remaining clear, consistent, and aligned with BPMN modelling best practices.

Process Analysis and Optimization:

• Analysing documented processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Working with cross-functional teams to propose process optimizations and enhancements using BPMN-tool capabilities.
• Validating process changes with stakeholders and ensuring that process improvements are aligning with organizational goals.

BPMN-Tool Management:

• Utilizing the BPMN tool to create, update, and maintain process documentation in a centralized and accessible manner.
• Staying up to date with the latest features and updates of the BPMN tool and identifying opportunities to leverage new functionalities.
• Training team members and stakeholders on using the BPMN tool effectively for process documentation and analysis.

Process Governance and Compliance:

• Ensuring that all documented processes are adhering to relevant industry standards, regulations, and internal policies.
• Implementing version control and change management protocols to maintain the accuracy and integrity of process documentation.
• Collaborating with various supply chain teams to validate process adherence and identify areas for improvement.
• Acting as a champion for process excellence and promoting a culture of continuous improvement within the organization.
• Identifying opportunities to automate processes or integrate other technology solutions to streamline workflows.
• Monitoring industry trends and best practices related to BPMN and process documentation to drive ongoing improvements.

What you already have...

• Bachelor's degree in Quality Management, Industrial Engineering, Manufacturing Engineering, Business Administration, or a related field. Master's degree is a plus.
• Proven experience (typically 3+ years) in business process management, process documentation, or related roles.
• Experience driving process improvements in the area of Quality Management
• Experience in quality assurance/ quality management system in industrial manufacturing company.
• Strong proficiency in BPMN notation and experience using BPMN-tools for process modeling (e.g., Bizagi, Signavio, Camunda, etc.).
• Analytical mindset with the ability to identify process improvement opportunities through data analysis.
• Excellent communication skills, both written and verbal, to effectively collaborate with stakeholders and present complex concepts.
• Project management skills to handle multiple process documentation projects simultaneously.
• Understanding of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering (BPR).
• Familiarity with compliance and regulatory requirements related to business processes.