Business Process Analyst, Senior

Zebra; Penang; Hybrid; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Summer Flex Fridays

Focus Fridays

Annual wellbeing day

Job summary

Zebra in Penang, Malaysia, is seeking a Senior Business Process Analyst to ensure the integrity of internal processes and drive improvements across the business unit. The role focuses on identifying opportunities to enhance efficiency, reducing waste, and aligning cross-functional teams around optimized workflows.

The position involves documenting processes, coaching colleagues, and delivering measurable improvements that support commitments to customers, partners and regulatory bodies.

Qualifications

• Plans, performs and implements process improvement initiatives (such as Lean Six Sigma).
• Conducts root cause analysis of process failures.
• Documents agreements and drafts new/updated business processes in assigned BU.
• Projects may span units and require cross-functional alignment or involvement.

Responsibilities

• Identify opportunities to improve process effectiveness and efficiency.
• Measure and report on success of new or revised processes.
• May train incumbent employees in new process flow or requirements.
• Provide mentoring or guidance to less senior BPAs as needed.

Skills

Lean Six Sigma

Root cause analysis

Process improvement

Cross-functional collaboration

Job description

## Business Process Analyst, SeniorApply: Penang, Malaysia: Full time: Posted Today: JR103241**Overview:**At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.Come make an impact every day at Zebra.**What We're Looking For:**Business Process Analysts are responsible for the integrity of Zebra’s internal business processes in the assigned business unit / area they are affiliated with. They ensure our business is run effectively, efficiently and in support of delivering against our commitments internally and externally to our customers, partners and regulatory bodies.* Plans, performs and implements process improvement initiatives (such as Lean Six Sigma).* Works proactively to identify and suggest opportunities to improve process effectiveness and efficiency is assigned BU* Conducts root cause analysis of process failures* Captures current challenges, desired outcomes and recommendations* Documents agreements and owns drafting and revision of new / updated business processes in assigned business unit* Projects may span business units or require significant cross functional alignment or involvement. Understands upstream, downstream and work tools impacts to process change.* Can recommend solutions to minimize impacts.* May train incumbent employees in new process flow / requirements* Measures and reports on success of new / revised processes in the BU. Reporting may include presentations to mid to senior level audiences.* Provides consultation on the use of re-engineering techniques to improve process performance and product / service quality.* Performs cost and benefit analyses.* May coach / mentor or oversee the work of less senior BPAs, acting as a resource and escalation point**Benefits:**We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.