6772 - Business Process Analyst

Agensi Pekerjaan Minde Group Sdn Bhd; Johor; On-site; MYR 60,000 - 100,000; Full time

Job summary

Agensi Pekerjaan Minde Group Sdn Bhd is seeking a Business Process Analyst for a multinational technology manufacturing company that specializes in advanced electronic and medical-related solutions. The role focuses on defining processes, mapping current and future states, and aligning with strategic goals across global teams.

The ideal candidate will drive continuous improvement, oversee ERP-related changes in D365FO, and provide training and post-implementation support to ensure smooth

Qualifications

• 3+ years in business process management, ERP experience preferred.
• Hands-on with D365FO ERP.
• Microsoft ERP certifications are a plus.
• Strong analytical and communication skills.
• Ability to work autonomously with high self-motivation.
• Customer-focused with excellent service orientation.
• Leadership and stakeholder coordination abilities.

Responsibilities

• Process Definition and Governance: Formally define the scope and objectives of a specific process, document its steps, and manage changes or improvements by anyone interacting with it.
• Strategic Alignment: Ensure the process is aligned with the organization's broader strategic goals and contributes to business value.
• Continuous Improvement: Identify and implement opportunities for process improvement and automation to enhance efficiency and quality.
• Stakeholder Co-ordination: Work with other process owners, subject matter experts, Global Team, and internal teams to ensure smooth handoffs and continuity.
• Process Mapping & Validation: Own the effort to map out current (as-is) and future (to-be) business processes.
• Support Change Management: Assist and/or drive change management initiatives to ensure smooth transition to new processes. Communicate changes effectively to all stakeholders and provide necessary training.
• Decision-Making Authority: Act as the primary decision-maker for process-related changes within the ERP environment. Collaborates with functional consultants to ensure business needs are met.
• Testing & Validation: Oversee the testing and validation of new processes and system configurations. Ensure that all changes are thoroughly tested before implementation
• Post Go-Live Support: Provide ongoing support and troubleshooting for business processes post-implementation. Monitor process performance and make adjustments as needed
• Documentation: Create and maintain comprehensive documentation for all business processes. Ensure that documentation is up-to-date and accessible to relevant stakeholders.
• Data-Driven Decision Making: Utilize business intelligence tools to gather and analyze process performance data.

Skills

Business process management

ERP (D365FO)

Stakeholder coordination

English proficiency

Analytical thinking

Leadership

Autonomy

Customer service orientation

Tools

D365FO

Job description

About the job 6772 - Business Process Analyst

Malaysians Only!

Company Overview:

A multinational technology manufacturing company specializing in advanced electronic and medical-related solutions, with global operations focused on innovation, quality, and continuous improvement.

Job Descriotions:

• Process Definition and Governance:Formally define the scope and objectives of a specific process, document its steps, andmanage changes or improvements by anyone interacting with it.


• Strategic Alignment:Ensure the process is aligned with the organization's broader strategic goals and contributes tobusiness value.


• Continuous Improvement:Identify and implement opportunities for process improvement and automation to enhanceefficiency and quality.


• Stakeholder Co-ordination:Work with other process owners, subject matter experts, Global Team, and internal teams toensure smooth handoffs and continuity.


• Process Mapping & Validation:Own the effort to map out current (as-is) and future (to-be) business processes.


• Support Change Management: Assist and/or drive change management initiatives to ensure smooth transition to new processes.Communicate changes effectively to all stakeholders and provide necessary training.


• Decision-Making Authority:Act as the primary decision-maker for process-related changes within the ERP environment.Collaborates with functional consultants to ensure business needs are met.


• Testing & Validation:Oversee the testing and validation of new processes and system configurations.Ensure that all changes are thoroughly tested before implementation


• Post Go-Live Support:Provide ongoing support and troubleshooting for business processes post-implementation.Monitor process performance and make adjustments as needed


• Documentation:Create and maintain comprehensive documentation for all business processes.Ensure that documentation is up-to-date and accessible to relevant stakeholders.


• Data-Driven Decision Making:Utilize business intelligence tools to gather and analyze process performance data.

Requirements:

• 3 or more years of experience in business processmanagement, with at 2 years or more in a similar role withinan ERP environment preferred


• D365FO


• Relevant Microsoft ERP certifications are a plus


• Ability to work autonomously and demonstrate high self-motivation.


• Strong focus on customer satisfaction and service orientation.


• Excellent analytical and communication abilities.


• Strong leadership, communication, and people skills are essential for coordinating teams andstakeholders.


• Objectivity and flexibility are also key qualities for a process owner.


• Proactive approach with a strong drive for achieving performance goals.


• Adaptable and a strong commitment to keeping systems operational.


• Proficiency in English, including speaking, writing, understanding, and reading.