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Menara Maxis; Malaysia; On-site; MYR 78,000 - 123,000; Full time

Job summary

Maxis seeks a forward-thinking analytics professional to drive operational reporting for Fibre Operations in Malaysia. You will transform data into actionable insights, monitor KPIs, identify gaps, and deliver recommendations to improve fibre provisioning and installation outcomes.

You will collaborate with cross-functional teams, manage service orders, coordinate with vendors, handle escalations, and develop dashboards using Excel and reporting tools.

Qualifications

• Bachelor's degree in a relevant field.
• Strong communication in English and Bahasa Malaysia.
• 3–5 years in Operational Reporting, Telecommunications Operations, or Business Analytics.

Responsibilities

• Manage fibre service orders from submission to activation, ensuring SLA compliance.
• Coordinate with internal teams, vendors, and service providers for smooth delivery.
• Handle operational escalations and drive timely issue resolution.
• Prepare reports, dashboards, and performance analyses to support business decisions.
• Track KPIs such as SLA compliance, installation turnaround time, order completion, fallout rates.
• Identify root causes of issues and recommend improvements.
• Use Excel and reporting tools to analyze data and provide insights.
• Support automation and process improvement initiatives to boost efficiency.
• Build strong relationships with internal teams, customers, and external partners.
• Present updates and recommendations clearly to stakeholders and management.
• Manage multiple tasks and priorities to meet deadlines and targets.
• Ensure adherence to company policies, procedures, and regulatory requirements.

Skills

Leadership

Data-driven decision making

Bilingual communication

Education

Bachelor's Degree in Business Analytics, Telecommunications, IT, or related field

Tools

Excel

Power BI

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical? To drive operational excellence across Fibre Operations through automation, analytics, and continuous improvement.

We are looking for a forward-thinking individual who naturally challenges manual processes, eliminates repetitive tasks, and leverages data to uncover opportunities for greater efficiency and performance.

This role is responsible for transforming operational data into meaningful insights, monitoring key business and operational KPIs, identifying performance gaps, and delivering actionable recommendations that improve fibre provisioning and installation outcomes.

The successful candidate will collaborate with cross-functional teams and management to support strategic decision-making, enhance service delivery performance, and accelerate the digital transformation of Fibre Operations.

• 1.Service Order Management Manage fibre orders from submission to activation, ensuring timely completion and SLA compliance.
• 2.Operational Coordination Coordinate with internal teams, vendors, and service providers to ensure smooth service delivery.
• 3.Escalation Management Handle operational escalations and drive timely issue resolution.
• 4.Reporting & Data Analysis Prepare reports, dashboards, and performance analysis to support business decisions.
• 5.KPI Monitoring Track key metrics such as SLA compliance, installation turnaround time, order completion, and fallout rates.
• 6.Problem-Solving Identify root causes of operational issues and recommend improvements.
• 7.Excel & Reporting Tools Use Excel and reporting tools to analyse data and provide operational insights.
• 8.Process Improvement Support automation and process enhancement initiatives to improve efficiency.
• 9.Stakeholder Management Build strong relationships with internal teams, customers, and external partners.
• 10.Communication Present operational updates, findings, and recommendations clearly to stakeholders and management.
• 11.Planning & Prioritisation Manage multiple tasks effectively while meeting deadlines and service targets.
• 12.Compliance & Governance Ensure adherence to company policies, operational procedures, and regulatory requirements.

What you will need to have:

• - Bachelor's Degree in Business Analytics, Telecommunications, Information Technology, Business Administration, or any related field
• - Proficient in both English and Bahasa Malaysia
• - Min 3 to 5 years of experience in Operational Reporting, Telecommunications Operations, or Business Analytics
• - Proven leadership skills with experience in team management, strategic planning, and data-driven decision-making
• - Prior experience in the fibre broadband or telecommunications industry is an added advantage

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities.

Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people.

Visit our careers page to learn more about #LifeAtMaxis.

#SimplyMaxis Culture

To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values.

Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’.

Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.