Business Development Manager (Dentistry Medical Device)

Invisalign Malaysia Sdn Bhd; Johor Bahru; On-site; MYR 90,000 - 150,000; Full time

Job summary

Align Technology in Malaysia seeks a Business Development Manager (Dentistry Medical Device) to oversee onboarding of newly trained doctors and provide sales and clinical guidance to ensure a superb provider experience. You will coordinate with internal teams to drive continuous improvement in the onboarding program.

You will work with doctors to coach on case selection, event execution, and patient communication, while promoting iTero benefits and maintaining up-to-date product knowledge.

Qualifications

• Experience in customer acquisition and building a pipeline of leads.
• Ability to demonstrate iTero intraoral scanners to customers.
• Strong communication, presentation and interpersonal skills.
• Willingness to travel and work outside normal hours.

Responsibilities

• Lead new doctor lead generation and assignment to territory with guidance from sales/clinical teams.
• Coach doctors on case selection, events, and patient communication.
• Open conversations about iTero benefits to drive adoption and conversions.
• Build rapport with new doctors and coordinate with PDMs on activity execution.
• Manage priorities independently to meet KPIs and training targets.
• Collaborate with sales and clinical teams to transition doctors to PDM after training.
• Support Align Education Pathway and annual events calendar.
• Host online webinars/calls for new doctors and stay current on product knowledge.
• Travel to dental practices, meetings and events as required.

Skills

Customer acquisition

Sales pipeline

iTero knowledge

Presentation skills

Interpersonal skills

Travel willingness

Tools

Windows applications

Job description

Business Development Manager (Dentistry Medical Device)

Join a team that is changing millions of lives.

Transforming smiles, changing lives.

Align Technology is a global medical device company that is changing lives through better smiles. We reimagine and reinvent the way orthodontic and restorative treatment is presented and delivered to millions of people around the world. We revolutionized the orthodontic industry with the introduction of the Align Digital platform including the Invisalign system and the iTero Element TM Family of Intraoral Scanners, and we have never lost sight of that spirit of innovation.

Ready to join us?

About this opportunity

The Onboarding Practice Development Manager is accountable within a specified territory, to ensure a smooth recruit and onboarding journey for newly trained doctors through the provision of sales and clinical guidance and support. To deliver an excellent customer experience for all new Invisalign providers whilst collaborating internally with key stakeholders to drive continuous improvement in the new doctor onboarding program

In this role, you will...

Key Accountabilities

• As part of company territory expansion, you are responsible for leading the task and project in generating & managing new lead of new doctors for for invisalign i.e. introduction session, collection of prospect doctors and assign doctors to territory with guidance of sales leads & clinical team.
• Responsible for working with doctors to complete pre and post training course touchpoints, including activities such as coaching doctors on case selection and suitability, training the drs to run events, guiding drs on patient communication.
• Responsibility to open conversations about iTero intraoral scanners, in-practice benefits and detail to drive conversion. Working alongside iTero team & PDMs.
• Develop good rapport with new doctors during training course and coordinate with PDMs to ensure new doctor activities are executed as required.
• Ability to manage own priorities and work independently to achieve KPIs and deliver targets for newly trained doctors.
• Collaborate closely with sales and clinical team to successfully transition new doctors to PDM after doctor's finish training course.
• Application of Align Technology Education Pathway and annual clinical events calendar.
• Co-Responsible with clinical team for hosting and moderating online webinars and calls for new drs.
• Maintain a high level of product knowledge, clinical understanding and understanding of digital practice workflows.
• Maintain current knowledge on new products, competitive products and other general market information.
• Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals
• Adherence to agreed KPIs, including but not limited to Practice Events, Educational Recruitment, Call Rate and Business Planning
• Travel will be required to attend dental practices, meetings and events

Knowledge & Experience

• Experience in customer acquisition activities and skilled at developing a pipeline of potential customers based on eligibility and assessment criteria.
• Ability to demonstrate the iTero scanner and highlight technical capabilities of the scanner.
• Avid learner who effectively articulates product specific selling messages and can provide in-person and remote support to customers.
• Excellent interpersonal, communication, and presentation skills.
• Highly motivated, commercially adept, articulate, and confident.
• Ability to connect with doctors to manage the end to end sales process
• Solutions focused with the ability to navigate through ambiguity and also work autonomously

In this role, you’ll need ...

Education & Qualifications

• Prior experience in the dental or medical device industries, highly preferred with some experience working with dental practices or with the Invisalign System.
• Experience in sales or marketing related field preferred.
• Have a keen interest in education and a demonstrated ability to learn technical information.
• Willingness to travel and on occasion work outside of standard working hours.
• Strong skills across Windows applications
• Driver’s license and own vehicle is a requirement of this position

Key Success Measures:

• Achievement of number of new doctors
• Achievement of doctor activation, new dr’s case submission at Invisalign courses
• Achievement of number of new doctor leads generated through all channels e.g. doctor referral, events, etc
• Achievement of conducting lead generation events