Business Analyst (Thai Speaking)

HCL Technologies Limited; Kampung Malaysia Tambahan; Sur place; MYR 150 000 - 210 000; Plein temps

Résumé du poste

HCL Technologies Limited in APAC is seeking an experienced Business Analyst to bridge business and technology, translating needs into actionable requirements for consumer-facing solutions across APAC.

You will gather and document requirements, produce BRDs and user stories, and drive process improvements while coordinating with senior stakeholders and agile teams. Thai language skills are required for collaboration with Thai clients.

Qualifications

• 10+ years of Business Analysis experience in technology or digital projects.
• Proven experience managing senior stakeholders in complex delivery environments.
• Hands-on experience with customer-facing or consumer servicing platforms.

Responsabilités

• Gather, analyze, and document business and functional requirements through stakeholder workshops and interviews.
• Create BA artefacts including BRDs, user stories, process flows, use cases, and acceptance criteria.
• Identify process gaps, inefficiencies, and opportunities for improvement.
• Conduct impact assessments for new initiatives and system changes.
• Translate business requirements into clear specifications for development and QA teams.
• Build relationships with business leaders and technology teams across APAC and act as liaison throughout projects.
• Support Agile delivery activities including sprint planning, backlog grooming, and reviews.
• Coordinate and support UAT, defect tracking, and validation of business outcomes.
• Maintain documentation and requirements traceability; assist with change management and go-live readiness.

Connaissances

Business Analysis experience

Stakeholder management

Analytical thinking

Communication skills

Thai language

Agile / Scrum knowledge

Formation

Bachelor's degree in Business/IT/CS

Outils

Jira

Confluence

MS Visio

MS Office

Description du poste

We are looking for an experienced Business Analyst to join our APAC Consumer Servicing Technology team. You will act as the bridge between business stakeholders and technology teams, translating business needs into actionable requirements and helping deliver impactful consumer-facing technology solutions across the region.

Key Responsibilities

Business Analysis & Requirements

• Gather, analyze, and document business and functional requirements through stakeholder workshops and interviews.
• Create key BA artefacts including BRDs, user stories, process flows, use cases, and acceptance criteria.
• Identify process gaps, inefficiencies, and opportunities for improvement.
• Conduct impact assessments for new initiatives and system changes.
• Translate business requirements into clear specifications for development and QA teams

.

Stakeholder Management

• Build strong relationships with business leaders, product owners, and technology teams across APAC.
• Act as the primary liaison between business and technology throughout the project lifecycle.
• Facilitate requirement workshops, stakeholder reviews, and UAT sessions.
• Communicate complex concepts effectively to both technical and non-technical audiences.
• Manage competing priorities and navigate ambiguity in a fast-paced environment.

Delivery & Governance

• Support Agile delivery activities including sprint planning, backlog grooming, and reviews.
• Coordinate and support User Acceptance Testing (UAT), defect tracking, and validation of business outcomes.
• Maintain project documentation and requirements traceability.
• Support change management, training, go-live readiness, compliance, and audit requirements.
• Contribute to continuous improvement and post-implementation reviews.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
• 10+ years of Business Analysis experience, preferably in technology or digital transformation projects.
• Proven experience managing senior stakeholders and working in complex delivery environments.
• Strong analytical and problem-solving skills with the ability to turn ambiguity into structured requirements.
• Hands-on experience with customer-facing or consumer servicing platforms.
• Strong knowledge of Agile and Scrum methodologies.
• Proficiency in Jira, Confluence, MS Visio, and Microsoft Office.
• Excellent verbal, written, and presentation skills.
• Thai Speaking is required as will be working closely with Thai speaking client and customers

Preferred Experience

• Financial Services experience, particularly Banking or Insurance.
• Experience with Salesforce, Microsoft Dynamics, Nice CXone, Genesys, or similar platforms.
• Experience working in regulated environments with compliance, audit, and data privacy requirements.
• Knowledge of BPMN, business process modelling, Lean, or process improvement methodologies.
• Professional certifications such as CBAP, PMI-PBA, IIBA, or equivalent.