Senior Business Analyst

Zurich Insurance; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

Zurich Insurance is seeking an experienced Business Analyst in Kuala Lumpur to define scope and manage business requirements for various projects related to system development. Candidates should possess a bachelor's degree in Business IT or related fields and have 8–10 years of relevant experience in business analysis, particularly within General and/or Life insurance sectors. A strong understanding of Agile and Waterfall methodologies is essential. The role includes gathering requirements, collaborating with team members, and ensuring high-quality project deliverables.

Qualifications

• 8–10 years' experience as a Business Analyst / System Analyst / Product Owner.
• Experience in General and/or Life insurance with understanding of insurance products and processes.
• Proficient in Agile and Waterfall methodologies.

Responsibilities

• Define scope and manage business requirements for assigned projects.
• Plan and conduct sessions for business requirements gathering.
• Collaborate with project manager and technology team to define project scope.

Skills

Business analysis

Stakeholder management

Agile methodologies

Process modeling

Problem-solving

Education

Bachelor’s degree in Business IT or related fields

Tools

Ms Visio

JIRA

Confluence

Job description

Job Summary

Define scope and manage business requirements for assigned projects from high‑level user journeys to detailed functional requirements for system development, enhancement, or process improvement throughout the project lifecycle.

Key Responsibilities

• Plan, prepare and conduct/facilitate sessions for business requirements gathering and ensure requirements specifications/project deliverables are produced with quality on a timely basis.
• Prepare and present/propose to stakeholders as‑is and to‑be models relevant to project scope, including modeling process flow/system flow, defining functional requirements & data specifications and system integration logics, as part of the requirements specifications documentation/user story preparation process with consideration to optimize user journey and enhance user experience where feasible.
• Identify functional improvement & technical development areas and ideate & define to‑be model/solution design with technical teams.
• Develop and maintain requirement traceability matrix and prioritize requirements with stakeholders with alignment to project objectives and timeline.
• Collaborate with project manager and technology team to define project scope, develop high‑level project plan and perform risk assessment.
• Perform quality review checks on project deliverables from project teams where required.
• Design test scope & develop test plans, manage/perform and support testing, and conduct training/change management activities.
• Manage post‑implementation activities including incident resolution/problem solving with root cause analysis, stakeholder engagement activities, lessons learned for improvement, etc.
• Adapt and apply appropriate delivery methodologies such as SCRUM or Waterfall, where assessed to be best suited for the specific project.

Education & Experience

• Bachelor’s degree in Business IT, Business Information Systems, IT Management, Computing, Business Administration or related fields.
• Minimum 8–10 or more years’ experience in a Business Analyst / System Analyst / Product Owner role in system development/delivery or process improvement projects.
• Experience in General and/or Life insurance with in‑depth understanding of insurance products and processes.
• Experience in Agile and Waterfall methodologies.
• Good understanding of project management, requirements analysis & solution design, system testing, implementation/change management, stakeholder management best practices, techniques and approaches.
• Proficiency with Ms Visio or other process modeling tools, JIRA, Confluence and other tools for project/system delivery.

Preferred

• Strong process modeling, analytical/numeracy, problem‑solving and system design skills.
• Experience in digital transformation or system/platform modernization projects in General and/or Life insurance.

Location(s): MY - Kuala Lumpur