Senior Business Analyst, APAC Consumer Tech

HCL Technologies Limited

Kuala Lumpur

On-site

MYR 120,000 - 180,000

Full time

19 hours ago

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Job summary

HCL Technologies Limited in Kuala Lumpur invites an experienced Business Analyst to bridge business and technology, translating needs into actionable requirements and delivering consumer-facing solutions across APAC.

You will lead requirements workshops, create BRDs, user stories, process flows, and acceptance criteria, while coordinating with senior stakeholders, product owners, and QA teams through Agile delivery.

Qualifications

Bachelor's degree in business/IT/computer science or related field.
10+ years of Business Analysis experience in technology or digital projects.
Proven ability to manage senior stakeholders in complex delivery environments.
Strong analytical and problem-solving skills to turn ambiguity into requirements.
Hands-on experience with customer-facing or consumer servicing platforms.
Solid knowledge of Agile and Scrum methodologies.

Responsibilities

Gather, analyze, and document business and functional requirements via workshops and interviews.
Create BA artefacts including BRDs, user stories, process flows, use cases, and acceptance criteria.
Identify process gaps and opportunities for improvement.
Translate requirements into clear specifications for development and QA teams.
Support Agile delivery activities including sprint planning and backlog grooming.
Coordinate UAT, defect tracking, and validation of business outcomes.
Maintain project documentation and requirements traceability.