Business Analyst - Thai Speaking

HCL Technologies Malaysia SDN BHD

Kuala Lumpur

On-site

MYR 90,000 - 130,000

Full time

4 days ago

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Benefits offered by this job

Competitive Salary

Certification Sponsorship

Family Medical Insurance

Flexible Hours

Global Work Exposure

Extra Allowances

Public Holidays

Annual Increment

Job summary

HCLTech Malaysia is recruiting a senior Business Analyst to gather and document business requirements, craft BRDs and user stories, and translate them into precise specs for development and QA teams.

You will partner with business and technology across APAC, support sprint planning, UAT, and ongoing governance, while ensuring traceability and compliance. Thai language skills are required to collaborate with Thai clients.

Qualifications

Bachelor’s degree in Business, IT, CS, or related field.
10+ years of Business Analysis experience in tech/digital projects.
Proven experience managing senior stakeholders and complex delivery environments.
Strong analytical and problem-solving skills; ability to turn ambiguity into requirements.
Hands-on experience with customer-facing platforms.
Strong knowledge of Agile and Scrum methodologies.
Proficiency in Jira, Confluence, MS Visio, and MS Office.
Excellent verbal, written, and presentation skills.
Thai speaking required to work with Thai clients and customers.

Responsibilities

Gather, analyze, and document business and functional requirements through workshops and interviews.
Create BRDs, user stories, process flows, use cases, and acceptance criteria.
Identify gaps and opportunities for process improvement.
Conduct impact assessments for new initiatives and system changes.
Translate requirements into clear specs for development and QA teams.
Build relationships with leaders across APAC and act as liaison between business and tech.
Support Agile delivery activities, UAT, defect tracking, and validation of outcomes.
Maintain documentation and requirements traceability; assist change management and go-live readiness.

Skills

Stakeholder management

Agile & Scrum

Jira & Confluence

Requirement gathering

Documentation

UAT coordination

Communication

Education

Bachelor's degree in Business/IT/CS

Tools

Jira

Confluence

MS Visio

MS Office

Job description

Key Responsibilities

Gather, analyze, and document business and functional requirements through stakeholder workshops and interviews.
Create key BA artefacts including BRDs, user stories, process flows, use cases, and acceptance criteria.
Identify process gaps, inefficiencies, and opportunities for improvement.
Conduct impact assessments for new initiatives and system changes.
Translate business requirements into clear specifications for development and QA teams

Stakeholder Management

Build strong relationships with business leaders, product owners, and technology teams across APAC.
Act as the primary liaison between business and technology throughout the project lifecycle.
Facilitate requirement workshops, stakeholder reviews, and UAT sessions.
Communicate complex concepts effectively to both technical and non-technical audiences.
Manage competing priorities and navigate ambiguity in a fast-paced environment.

Delivery & Governance

Support Agile delivery activities including sprint planning, backlog grooming, and reviews.
Coordinate and support User Acceptance Testing (UAT), defect tracking, and validation of business outcomes.
Maintain project documentation and requirements traceability.
Support change management, training, go-live readiness, compliance, and audit requirements.
Contribute to continuous improvement and post-implementation reviews.

Required Qualifications

Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
10+ years of Business Analysis experience, preferably in technology or digital transformation projects.
Proven experience managing senior stakeholders and working in complex delivery environments.
Strong analytical and problem-solving skills with the ability to turn ambiguity into structured requirements.
Hands-on experience with customer-facing or consumer servicing platforms.
Strong knowledge of Agile and Scrum methodologies.
Proficiency in Jira, Confluence, MS Visio, and Microsoft Office.
Excellent verbal, written, and presentation skills.
Thai Speaking is required as will be working closely with Thai speaking client and customers

Preferred Experience

Financial Services experience, particularly Banking or Insurance.
Experience with Salesforce, Microsoft Dynamics, Nice CXone, Genesys, or similar platforms.
Experience working in regulated environments with compliance, audit, and data privacy requirements.
Knowledge of BPMN, business process modelling, Lean, or process improvement methodologies.
Professional certifications such as CBAP, PMI-PBA, IIBA, or equivalent.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B.

Information Technology Services More than 10,000 employees

Perks and Benefits