Account Management Executive (After-Sales)

APPLIFY TECHNOLOGIES SDN. BHD.; Puchong; Sur place; MYR 47 000 - 74 000; Plein temps

Résumé du poste

APPLIFY TECHNOLOGIES SDN. BHD. is seeking a proactive Client Account Coordinator to manage relationships with corporate clients in Malaysia.

You will be the primary point of contact for inquiries via phone, WhatsApp, and email, and coordinate with internal teams to resolve client concerns with a focus on timely, high-quality service. The role requires diploma or degree in Business-related fields, good Mandarin and English communication skills, and the ability to work independently while

Qualifications

• Strong communication and interpersonal abilities for client interactions.
• Ability to build and maintain positive client relationships.
• Proactive in following up on outstanding matters and requests.
• Willingness to learn and grow with the company.

Responsabilités

• Manage and maintain relationships with corporate clients to ensure satisfaction and long-term partnerships.
• Serve as the main contact for client enquiries via phone, WhatsApp, and email.
• Understand clients’ needs and coordinate with internal teams to address concerns promptly.
• Proactively follow up on outstanding matters, service feedback, and ongoing requests.
• Maintain accurate client information and account records.
• Assist with client meetings, presentations, and business discussions as needed.

Connaissances

Communication skills

Interpersonal skills

Mandarin

English

Proactive follow-up

Formation

Diploma or degree in Business Administration/Management/Marketing/Communications

Description du poste

Manage and maintain good relationships with existing corporate clients to ensure

customer satisfaction and long-term business partnerships.

Serve as the main point of contact for client enquiries, requests, feedback, and follow-up matters through phone calls, WhatsApp, and email.

Understand clients’ needs and coordinate with relevant internal departments to address concerns and ensure timely resolution.

Proactively follow up with clients on outstanding matters, service feedback, and ongoing requests.

Maintain accurate and up-to‑date client information, account records, and relevant documentation.

Assist with client meetings, presentations, and business discussions when required.

Requirements

Diploma or degree in Business Administration, Business Management, Marketing, Communications, or a related field.

No prior experience is required. We welcome candidates who are eager to learn and grow with us.

Experience in account management, customer service, client servicing, sales support, or business development will be an added advantage.

Good communication and interpersonal skills, with the ability to build positive relationships with clients.

Customer‑oriented, professional, and committed to providing a good client experience.

Proactive in following up on outstanding matters and ensuring clients’ needs are properly addressed.

Organized, detail‑oriented, and able to manage multiple clients and tasks effectively.

Able to work independently with minimal supervision while collaborating well with internal teams.

Positive attitude, responsible, and willing to learn.

Enjoy communicating with people and possess good spoken Mandarin skills for daily client interactions. Able to communicate effectively in English is a plus.

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