(Assistant) Analyst (Client Onboarding focused, English-Mandarin Support)

PR Newswire Asia Ltd; Kuala Lumpur; Híbrido; MYR 60.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual Leave 12 days

Wellness Days

Medical Insurance

24/7 EAP

EPF/SOCSO/EIS

Public Holidays

Descripción de la vacante

PR Newswire Asia Ltd. in Kuala Lumpur is seeking a Regional Onboarding Specialist to drive client success across 8 APAC markets using the CisionOne platform.

You will handle pre-sales and post-sales onboarding, host virtual orientation sessions, perform data analysis, create tailored reports, and deliver insights to help clients achieve their goals while collaborating with the APAC sales team.

Formación

• 1–5 years of experience in customer support, sales operations, or communications.
• Strong stakeholder management and client-relationship skills.
• Willingness to work with APAC markets and multi-laceted clients.
• Fluency in English and Chinese preferred for cross-market communication.

Responsabilidades

• Collaborate with APAC sales to align client goals, including pre- and post-sales support.
• Onboard and support new clients to the CisionOne platform; conduct onboarding sessions via phone and email.
• Provide training and information on platform products; assist with media monitoring requests.
• Create standardized dashboards and reports using Cision software or Microsoft Office.
• Deliver insights and reports to help clients meet goals and deadlines.

Conocimientos

Pre-sales

Post-sales support

Data analysis

Reporting

Stakeholder management

English

Chinese

Descripción del empleo

Looking for regional exposure? Join us to drive customer success across 8 APAC markets — from pre-sales and post-sales onboarding to data analysis.

You will actively participate in pre-sales and post-sales processes for our CisionOne platform - conducting product demos, facilitating onboarding, performing data analysis, and creating tailored reports that maximize client success.

Client Onboarding focused, covering 8 APAC markets

Permanent, full-time role

5-days work week (Mon - Fri)

Hybrid work mode - work in our Mid Valley City, KL office plus work from home

Annual Leave (start at 12 days)

Company Wellness Days

Comprehensive Medical Insurance coverage

24/7 Employee Assistance Program (EAP)

Full statutory social contributions (EPF, SOCSO, EIS)

Statutory Public Holidays

Primary Duties & Responsibilities:

Work closely with the APAC sales team to understand the client's business goals and objectives, including pre-sales and post-sales support.

Performs all activities related to onboarding and supporting new clients to the platform including but not limited to: answering client inquiries, and hosting virtual client orientation/training sessions on how to navigate and use the platform via phone and email efficiently.

Provides relevant information, support, or training for platform products.

Troubleshoots and supports clients and internal stakeholders with media monitoring requests or related inquiries.

Responsible for delivering reports based on clients' needs and helping produce insights that help contribute to meeting clients' goals and deadlines, which covers performing media analysis of brands, competitors, or historical data, creating standardized dashboards and reports with the use of Cision's proprietary software or Microsoft Office applications.

Desired Skills and Experience:

Passionate about sales support, customer support, and client experience

Young talent is welcomed. 1-5 yearsof experience in customer support, sales operations, or communications within a relevant industry.

Skilled in stakeholder management to build strong relationships (internal sales & external clients)

Confident in spoken and written English and Chinese (the position holder will communicate with clients in markets including Singapore, Korea, Hong Kong, Australia, Taiwan, Vietnam, Indonesia, and Malaysia)

Self-motivated and analytical, with sharp problem-solving skills and a creative mindset