Business Admin Intern - Customer Renewals & Growth Path

Rentokil Initial; Shah Alam; On-site; MYR 11,000 - 17,000; Full time

Benefits offered by this job

Monthly allowance

Opportunity to be absorbed as permanen

Job summary

Rentokil Initial is looking for a motivated Intern to join our team in Shah Alam. You will assist in monitoring customer portfolios, handling renewals, and supporting sales with daily tasks.

As an intern, you will receive full product training, hands-on guidance, and a competitive monthly allowance. The role offers exposure to a market‑leading services company with opportunities for permanent employment based on performance.

Qualifications

• Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
• Has own transport to travel to work on daily basis

Responsibilities

• Monitor existing customers portfolio & contracts and to ensure the fulfillment of customers evolving needs and satisfaction - Customer satisfaction is our first priority to secure long term relationship.
• Review and ensure value-for-money services for customers and the required margin of profits for the Company.
• To ensure renewal processes are follow up and closed according to contract anniversary. To review and monitor all renewals are being completed on time.
• Ensure satisfactory after sales service is provided to customers and provide regular communications between the customer and team, to provide strong team representation to meet the customer's expectations.
• To take charge with prompt and quality response towards regular demand of customer needs.
• Attend to all enquiries from existing customers, especially those pertaining to contract renewals, price increase, up selling and any related issues.
• Attend to all terminations, complaints, inquiries, orders and other document (in relation to contract renewal) other documents accurately and timely basis.
• Ensure all documentation pertaining to customers are updated into the respective service database timely and accurately.
• To assist with the collection of debts and credit issues as and when required.

Skills

Customer service

Communication

Education

Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management

Job description

Rentokil Initial is looking for a motivated Intern to join our team in Shah Alam. You will assist in monitoring customer portfolios, handling renewals, and supporting sales with daily tasks.

As an intern, you will receive full product training, hands-on guidance, and a competitive monthly allowance. The role offers exposure to a market‑leading services company with opportunities for permanent employment based on performance.