Business Admin Intern - Glenmarie

Rentokil Initial (M) Sdn Bhd; Shah Alam; On-site; MYR 6,700 - 12,000; Full time

Benefits offered by this job

Monthly allowance

Job summary

Rentokil Initial is seeking an enthusiastic Intern to support customer service and administration in Malaysia. You will monitor customer portfolios, assist with renewals, and ensure service quality while learning hands-on with product training.

The role offers a monthly allowance and opportunities for permanent placement based on performance, with exposure to live client engagements across the branch network.

Qualifications

• Pursuing tertiary education, final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management)
• Own transport to travel to work daily
• Monthly allowance provided
• Opportunity to be absorbed as permanent employee (based on performance)

Responsibilities

• Monitor existing customer portfolio & renewals to ensure satisfaction and long-term relationships.
• Review and ensure value-for-money services with appropriate profit margins for the company.
• Ensure renewal processes are followed up and closed on contract anniversaries.
• Provide satisfactory after-sales service and maintain regular communication with customers and team.
• Address enquiries on renewals, price increases, and upselling opportunities.
• Handle terminations, complaints, inquiries and other renewal-related documents accurately and timely.
• Ensure customer documentation is updated in the service database.

Skills

Customer service

Communication

Administrative tasks

Sales support

Education

Bachelor's or Diploma in Business Admin/Related

Tools

MS Office (Excel/PowerPoint)

CRM software

Job description

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

We are looking for a motivated, dynamic Intern to join our team.

To help to achieve this, we will provide you with a competitive allowance & bright career opportunities. You will also be given full product training with hands on assistance.

In this role you will be responsible for:

• To monitor existing customer’s portfolio & contracts and to ensure the fulfillment of customer’s evolving needs and satisfaction - Customer satisfaction is our first priority to secure long term relationship.
• Review and ensure value-for-money services for customers and the required margin of profits for the Company.
• To ensure renewal processes are follow up and closed according to contract anniversary. To review and monitor all renewals are being completed on time.
• Ensure satisfactory after sales service is provided to customers and provide regular communications between the customer and team, to provide strong team representation to meet the customer’s expectations.
• To take charge with prompt and quality response towards regular demand of customer needs.
• Attend to all enquiries from existing customers, especially those pertaining to contract renewals, price increase, up selling and any related issues.
• Attend to all terminations, complaints, inquiries, orders and other document (in relation to contract renewal) other documents accurately and timely basis.
• Ensure all documentation pertaining to customers are updated into the respective service database timely and accurately.
• To assist with the collection of debts and credit issues as and when required.

Duration: Depending on your university's requirement

Requirements:

The ideal candidate will possess:

• Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
• Has own transport to travel to work on daily basis
• Monthly allowance
• Opportunity to be absorbed as permanent employee (based on your work performance)

Location of this branch:

Rentokil Initial is the world’s leading commercial pest control and hygiene service provider. Here in Malaysia, we have been the market leader in both the pest control and hygiene solution industries for over 50 years across 11 major cities nationwide. Join us to build a meaningful career in an innovative, supportive environment where your work truly matters!

Rentokil Initial is the world’s leading commercial pest control and hygiene service provider. Here in Malaysia, we have been the market leader in both the pest control and hygiene solution industries for over 50 years across 11 major cities nationwide. Join us to build a meaningful career in an innovative, supportive environment where your work truly matters!

Researching careers? Find all the information and tips you need on career advice.