Business Admin Intern - Glenmarie

Rentokil Initial

Shah Alam

On-site

MYR 11,000 - 17,000

Full time

9 days ago

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Benefits offered by this job

Monthly allowance

Opportunity to be absorbed as permanen

Job summary

Rentokil Initial is looking for a motivated Intern to join our team in Shah Alam. You will assist in monitoring customer portfolios, handling renewals, and supporting sales with daily tasks.

As an intern, you will receive full product training, hands-on guidance, and a competitive monthly allowance. The role offers exposure to a market‑leading services company with opportunities for permanent employment based on performance.

Qualifications

Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
Has own transport to travel to work on daily basis

Responsibilities

Monitor existing customers portfolio & contracts and to ensure the fulfillment of customers evolving needs and satisfaction - Customer satisfaction is our first priority to secure long term relationship.
Review and ensure value-for-money services for customers and the required margin of profits for the Company.
To ensure renewal processes are follow up and closed according to contract anniversary. To review and monitor all renewals are being completed on time.
Ensure satisfactory after sales service is provided to customers and provide regular communications between the customer and team, to provide strong team representation to meet the customer's expectations.
To take charge with prompt and quality response towards regular demand of customer needs.
Attend to all enquiries from existing customers, especially those pertaining to contract renewals, price increase, up selling and any related issues.
Attend to all terminations, complaints, inquiries, orders and other document (in relation to contract renewal) other documents accurately and timely basis.
Ensure all documentation pertaining to customers are updated into the respective service database timely and accurately.
To assist with the collection of debts and credit issues as and when required.

Skills

Customer service

Communication

Education

Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management

Job description

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us

We are looking for a motivated, dynamic Intern to join our team.

To help to achieve this, we will provide you with a competitive allowance & bright career opportunities. You will also be given full product training with hands on assistance.

In this role you will be responsible for:

To monitor existing customers portfolio & contracts and to ensure the fulfillment of customers evolving needs and satisfaction - Customer satisfaction is our first priority to secure long term relationship.
Review and ensure value-for-money services for customers and the required margin of profits for the Company.
To ensure renewal processes are follow up and closed according to contract anniversary. To review and monitor all renewals are being completed on time.
Ensure satisfactory after sales service is provided to customers and provide regular communications between the customer and team, to provide strong team representation to meet the customer's expectations.
To take charge with prompt and quality response towards regular demand of customer needs.
Attend to all enquiries from existing customers, especially those pertaining to contract renewals, price increase, up selling and any related issues.
Attend to all terminations, complaints, inquiries, orders and other document (in relation to contract renewal) other documents accurately and timely basis.
Ensure all documentation pertaining to customers are updated into the respective service database timely and accurately.
To assist with the collection of debts and credit issues as and when required.

Duration: Depending on your university's requirement

The ideal candidate will possess:

Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
Has own transport to travel to work on daily basis