Brokerage Supervisor

UPS Supply Chain Solutions, Inc.; Malaysia; On-site; MYR 78,000 - 134,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. in Malaysia is seeking a Brokerage Supervisor I to lead the brokerage team across KLIA and Johore, ensuring timely processing and regulatory compliance.

This role demands strong people management, deep knowledge of customs procedures, and the ability to train hourly staff while driving process improvements. A diploma or degree in logistics and relevant certification are preferred.

Qualifications

• Diploma or Bachelor's Degree in Logistics/Transportation or equivalent.
• Minimum 5 years brokerage experience with at least 3 years in people management.
• Possess Customs Brokerage Certification and strong train-the-trainer ability.

Responsibilities

• Supervise Brokerage team in KLIA and Johore.
• Ensure compliance with customs regulations and company policies.
• Engage customers to improve satisfaction and resolve issues promptly.
• Develop and implement policy changes and staff training programs.

Skills

People management

Logistics knowledge

Training skills

Communication skills

Education

Diploma/Bachelor's in Logistics

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Brokerage Supervisor I is responsible for managing the workload of hourly staff, developing team goals, implementing and enforcing policies and procedures, and training hourly employees on compliance with regulations and requirements. The Brokerage Supervisor I maintains productivity and is well versed on international commerce and transportation industry changes. This position supervises hourly staff.

Job Description:

• Responsible for supervision and managing the Brokerage team in KLIA and Johore
• Responsible and accountable for overall brokerage operations in KLIA and Johore
• Support Brokerage Management in implementing policies / resolving issue
• Monitoring and ensuring company and relevant government bodies requirements are in compliance and keeping abreast to the custom’s changes and updates
• Proactively engaging with customer in order to increase customer satisfaction by resolving issues in a timely manner to meet customers’ expectations
• Evaluates quality performance to identify process improvements and increase quality levels and come up with corrective action plans if required
• Ensures custom’s regulations and requirements are adhered during the entry filing process to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations

Requirement:

• Diploma or Bachelor’s Degree Logistic/Transportation, Others or equivalent.
• Minimum 5 years of relevant Brokerage experience with minimum 3 years of people management skills
• Self-starter and able to work with minimum supervision
• Possess relevant Customs Brokerage Certification.
• Good presentation skills and able to conduct trainings
• A good team player with excellent interpersonal communication skills

Employee Type:

Permanent

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