Brokerage Officer- Freight Forwarding

P06 Malaysia Small Package; Penang; On-site; MYR 47,000 - 69,000; Full time

Job summary

UPS is seeking a Brokerage Officer in Penang to coordinate import/export customs clearances with customers, authorities, and carriers. You will ensure compliant, timely processing and maintain clear documentation while supporting improvements in service quality.

Ideal candidates have 5+ years in customs brokerage, strong English communication, and proficient MS Office skills to manage multiple priorities and deliver accurate status updates.

Qualifications

• Diploma or degree in logistics, supply chain, business admin or related field.
• Minimum 5 years of experience in customs brokerage.
• Good command of spoken and written English.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Coordinate and monitor daily import and export customs clearance activities.
• Liaise with customers, customs authorities, government agencies, carriers and internal teams.
• Track shipment status and follow up on clearances, permits and exceptions.
• Ensure timely submission of customs documents and regulatory compliance.
• Investigate and resolve shipment, clearance and documentation issues promptly.
• Prepare operational reports and shipment status updates.
• Maintain accurate records and filing of customs documentation.
• Communicate professionally with customers and stakeholders via email, phone, meetings.
• Support continuous improvement to enhance efficiency and customer satisfaction.
• Perform other duties as assigned.

Skills

Communication

Coordination

Problem solving

English proficiency

Education

Diploma/Degree in Logistics or related

Tools

MS Office

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary

The Brokerage Officer is responsible for coordinating and monitoring import and export customs clearance activities to ensure shipments are processed accurately, efficiently, and in compliance with applicable customs regulations. The role requires effective communication with customers, government authorities, service providers, and internal stakeholders while maintaining high standards of service quality and operational excellence.

Key Responsibilities

• Coordinate and monitor daily import and export customs clearance activities
• Liaise with customers, Customs authorities, government agencies, carriers, and internal teams on clearance-related matters
• Track shipment status and proactively follow up on pending clearances, permits, and operational exceptions
• Ensure timely submission of customs-related documents and compliance with regulatory requirements
• Investigate and resolve shipment, clearance, and documentation issues in a timely manner
• Prepare operational reports, shipment status updates, and other business correspondence
• Maintain accurate records and filing of customs documentation
• Communicate professionally with customers and stakeholders via email, telephone, and meetings
• Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction
• Perform other duties as assigned

Qualifications

• Diploma or Degree in Logistics, Supply Chain, Business Administration, or a related field
• Minimum 5 years of experience in Customs Brokerage
• Good command of spoken and written English
• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Strong communication, coordination, and problem-solving skills
• Able to work independently and manage multiple priorities

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.