Brokerage Officer- Freight Forwarding

UPS Supply Chain Solutions, Inc.; George Town; On-site; MYR 72,000 - 108,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. in Penang is seeking a skilled Brokerage Officer to coordinate import and export customs clearances, ensuring shipments are processed accurately, on time, and in full regulatory compliance.

The role requires a Diploma or Degree in Logistics or related field, minimum 5 years of customs brokerage experience, strong English, and proficiency in Microsoft Office. You will liaise with customers, authorities, carriers, and internal teams to maintain service excellence.

Qualifications

• Diploma or Degree in Logistics, Supply Chain, Business Administration, or a related field.
• Minimum 5 years of experience in Customs Brokerage
• Good command of spoken and written English.
• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Strong communication, coordination, and problem-solving skills.
• Able to work independently and manage multiple priorities.

Responsibilities

• Coordinate and monitor daily import and export customs clearance activities.
• Liaise with customers, Customs authorities, government agencies, carriers, and internal teams on clearance-related matters.
• Track shipment status and proactively follow up on pending clearances, permits, and operational exceptions.
• Ensure timely submission of customs-related documents and compliance with regulatory requirements.
• Investigate and resolve shipment, clearance, and documentation issues in a timely manner.
• Prepare operational reports, shipment status updates, and other business correspondence.
• Maintain accurate records and filing of customs documentation.
• Communicate professionally with customers and stakeholders via email, telephone, and meetings.
• Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Perform other duties as assigned.

Skills

Strong communication

Coordination

Problem-solving

Education

Diploma or Degree in Logistics/SC/Business Admin

Tools

Microsoft Office

Job description

Job Description:

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Job Summary

The Brokerage Officer is responsible for coordinating and monitoring import and export customs clearance activities to ensure shipments are processed accurately, efficiently, and in compliance with applicable customs regulations. The role requires effective communication with customers, government authorities, service providers, and internal stakeholders while maintaining high standards of service quality and operational excellence.

Key Responsibilities

• Coordinate and monitor daily import and export customs clearance activities.
• Liaise with customers, Customs authorities, government agencies, carriers, and internal teams on clearance-related matters.
• Track shipment status and proactively follow up on pending clearances, permits, and operational exceptions.
• Ensure timely submission of customs-related documents and compliance with regulatory requirements.
• Investigate and resolve shipment, clearance, and documentation issues in a timely manner.
• Prepare operational reports, shipment status updates, and other business correspondence.
• Maintain accurate records and filing of customs documentation.
• Communicate professionally with customers and stakeholders via email, telephone, and meetings.
• Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Perform other duties as assigned.

Qualifications

• Diploma or Degree in Logistics, Supply Chain, Business Administration, or a related field.
• Minimum 5 years of experience in Customs Brokerage
• Good command of spoken and written English.
• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Strong communication, coordination, and problem-solving skills.
• Able to work independently and manage multiple priorities.

Employee Type:

Permanent

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