Brokerage Operations Leader (KLIA/Johor)

UPS Supply Chain Solutions, Inc.; Malaysia; On-site; MYR 78,000 - 134,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. in Malaysia is seeking a Brokerage Supervisor I to lead the brokerage team across KLIA and Johore, ensuring timely processing and regulatory compliance.

This role demands strong people management, deep knowledge of customs procedures, and the ability to train hourly staff while driving process improvements. A diploma or degree in logistics and relevant certification are preferred.

Qualifications

• Diploma or Bachelor's Degree in Logistics/Transportation or equivalent.
• Minimum 5 years brokerage experience with at least 3 years in people management.
• Possess Customs Brokerage Certification and strong train-the-trainer ability.

Responsibilities

• Supervise Brokerage team in KLIA and Johore.
• Ensure compliance with customs regulations and company policies.
• Engage customers to improve satisfaction and resolve issues promptly.
• Develop and implement policy changes and staff training programs.

Skills

People management

Logistics knowledge

Training skills

Communication skills

Education

Diploma/Bachelor's in Logistics

Job description

UPS Supply Chain Solutions, Inc. in Malaysia is seeking a Brokerage Supervisor I to lead the brokerage team across KLIA and Johore, ensuring timely processing and regulatory compliance.

This role demands strong people management, deep knowledge of customs procedures, and the ability to train hourly staff while driving process improvements. A diploma or degree in logistics and relevant certification are preferred.