Global Customs Clearance Specialist

UPS Supply Chain Solutions, Inc.; George Town; On-site; MYR 72,000 - 108,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. in Penang is seeking a skilled Brokerage Officer to coordinate import and export customs clearances, ensuring shipments are processed accurately, on time, and in full regulatory compliance.

The role requires a Diploma or Degree in Logistics or related field, minimum 5 years of customs brokerage experience, strong English, and proficiency in Microsoft Office. You will liaise with customers, authorities, carriers, and internal teams to maintain service excellence.

Qualifications

• Diploma or Degree in Logistics, Supply Chain, Business Administration, or a related field.
• Minimum 5 years of experience in Customs Brokerage
• Good command of spoken and written English.
• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Strong communication, coordination, and problem-solving skills.
• Able to work independently and manage multiple priorities.

Responsibilities

• Coordinate and monitor daily import and export customs clearance activities.
• Liaise with customers, Customs authorities, government agencies, carriers, and internal teams on clearance-related matters.
• Track shipment status and proactively follow up on pending clearances, permits, and operational exceptions.
• Ensure timely submission of customs-related documents and compliance with regulatory requirements.
• Investigate and resolve shipment, clearance, and documentation issues in a timely manner.
• Prepare operational reports, shipment status updates, and other business correspondence.
• Maintain accurate records and filing of customs documentation.
• Communicate professionally with customers and stakeholders via email, telephone, and meetings.
• Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Perform other duties as assigned.

Skills

Strong communication

Coordination

Problem-solving

Education

Diploma or Degree in Logistics/SC/Business Admin

Tools

Microsoft Office

Job description

UPS Supply Chain Solutions, Inc. in Penang is seeking a skilled Brokerage Officer to coordinate import and export customs clearances, ensuring shipments are processed accurately, on time, and in full regulatory compliance.

The role requires a Diploma or Degree in Logistics or related field, minimum 5 years of customs brokerage experience, strong English, and proficiency in Microsoft Office. You will liaise with customers, authorities, carriers, and internal teams to maintain service excellence.