Branch Manager, Kuala Lumpur

Noatum Logistics; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Noatum Logistics in Kuala Lumpur is seeking a Branch Manager to lead operations, grow revenue, and enhance customer satisfaction while ensuring profitability and staff engagement.

You will develop business plans, monitor performance, and build strong relationships with customers and internal teams, using CRM systems and logistics software to optimize all freight forwarding activities across sea, air and land transportation.

Qualifications

• Bachelor's degree in Management, Logistics, Business, or related field.
• Minimum 8 years of relevant working experience in freight forwarding, shipping or logistics, with at least 5 years in strategic position with profit & loss responsibility.
• Proficient in using CRM systems and logistics software.
• Excellent verbal and written communication in English and local languages.

Responsibilities

• Develop business objectives, strategies and plans for the Branch to grow profitability and meet management expectations.
• Grow volume and revenue to meet or exceed targets.
• Lead, motivate and coach staff to achieve best results.
• Plan, monitor and manage resources on a day-to-day basis.
• Ensure compliance with corporate policies and guidelines.
• Build and enhance relationships with customers to maximize satisfaction and profitability.
• Conduct market analysis and identify new business opportunities.

Skills

CRM systems

Logistics software

English & local languages

Education

Bachelor's degree

Job description

The Branch Manager is responsible for developing and managing business operations that support and increase sales growth, market share, customer satisfaction, profitability, and employee satisfaction by directing, coordinating, and monitoring sales and operational activities of the branch.

• Develop business objectives, strategies and plans for the Branch to grow profitability and meet the overall expectations of management as well as develop the department in alignment with the company global short-term and long-term business visions and goals respectively.
• Grow volume and revenue to meet or exceed the targets.
• Uplift corporate culture and values through development of internal communications to drive organizational excellence.
• Act as a partnership to all internal and external, regional, and global business and support units.
• Provide training, coaching, guidance, motivation and leadership to staff members to achieve the best results for the company.
• Complete profit & loss responsibility in terms of operations, finance, and administration.
• Structure, build and enhance relationships with customers to maximize customer satisfaction and profitability.
• Drive productivity to maximize resource utilization.
• Plan, lead, manage and monitor resources on a day-to-day basis.
• Ensure compliance with all corporate policies and guidelines.
• Conduct market analysis and identify new business opportunities based on information available in the market.
• Handle cases of customer complaints that have been escalated from the supervisors.
• Bachelor's degree in Management, Logistics, Business, or related field.
• Minimum 8 years of relevant working experience in freight forwarding, shipping or logistics industry, with at least 5 years in strategic position with profit & loss responsibility.
• In-depth understanding of freight forwarding, logistics, and supply chain processes, including sea, air, and land transportation.
• Strong knowledge of global and local market trends in the freight forwarding industry.
• Proficient in using CRM systems and logistics software.
• Excellent skills in verbal and written communication in English and local languages.