Brokerage Officer- Freight Forwarding

Ups Job; Malaysia; On-site; MYR 72,000 - 96,000; Full time

Job summary

Ups Job in Malaysia seeks a seasoned Customs Brokerage Officer to coordinate daily import and export clearance activities, liaise with customers and authorities, and monitor shipment status. You will ensure compliance with regulations and prepare operational reports, maintaining accurate records while handling multiple priorities in a fast-paced environment.

The role requires a diploma/degree in logistics or related field with at least 5 years of customs brokerage experience and strong English

Qualifications

• Diploma or degree in logistics, supply chain, or business administration.
• Minimum 5 years of customs brokerage experience.
• Strong English communication skills, written and spoken.
• Proficient with Microsoft Office.

Responsibilities

• Coordinate and monitor daily import and export customs clearance activities.
• Liaise with customers, authorities, carriers, and internal teams on clearance matters.
• Track shipment status and follow up on permits and operational exceptions.
• Prepare reports and maintain records of customs documentation.

Skills

English communication

Time management

Problem solving

Independent working

Education

Diploma or Degree in Logistics, Supply Chain, Business Administration

Tools

Microsoft Office

Job description

**Job Summary**The Brokerage Officer is responsible for coordinating and monitoring import and export customs clearance activities to ensure shipments are processed accurately,efficiently, and in compliance with applicable customs regulations. The role requires effective communication with customers, government authorities, service providers,and internal stakeholders while maintaining high standards of service quality and operational excellence.**Key Responsibilities*** Coordinate and monitor daily import and export customs clearance activities.* Liaise with customers, Customs authorities, government agencies, carriers, and internal teams on clearance-related matters.* Track shipment status and proactively follow up on pending clearances, permits, and operational exceptions.* Ensure timely submission of customs-related documents and compliance with regulatory requirements.* Investigate and resolve shipment, clearance, and documentation issues in a timely manner.* Prepare operational reports, shipment status updates, and other business correspondence.* Maintain accurate records and filing of customs documentation.* Communicate professionally with customers and stakeholders via email, telephone, and meetings.* Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction.* Perform other duties as assigned.**Qualifications*** Diploma or Degree in Logistics, Supply Chain, Business Administration, or a related field.* Minimum 5 years of experience in Customs Brokerage* Good command of spoken and written English.* Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).* Strong communication, coordination, and problem-solving skills.* Able to work independently and manage multiple priorities.