Branch Strategy & People Leader

HLB; Tawau; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hong Leong Bank is seeking a Branch Manager in Malaysia to lead branch performance across sales, customer service and operations. You will drive networking, strategic planning, and stakeholder management with staff coaching to achieve branch KRA and business growth.

You will ensure compliance with guidelines, maintain excellent customer service, and uphold the bank's image through effective supervision of branch activities.

Qualifications

• Minimum of 5 years of related experience in Branch Customer Service, Mortgage Direct Sales or Wealth Management Relationship roles.
• Strong people management and leadership skills; ability to guide and train a team to achieve sales targets and service standards.
• Good interpersonal, communication, organisational and planning skills.
• Think-Act-Own attitude to see through planned and unplanned deliverables to completion.

Responsibilities

• Drive impact and influence through networking and strategic planning to build relationships with customers, prospects and business partners.
• Lead and develop staff; manage sales performance and set branch goals and direction.
• Monitor banking operations with CSOM to ensure customer satisfaction, compliance, and risk management.
• Maintain good business etiquette and branch image, ensure branch audits pass and security is in order.

Skills

People management

Leadership

Strategic planning

Communication

Job description

Hong Leong Bank is seeking a Branch Manager in Malaysia to lead branch performance across sales, customer service and operations. You will drive networking, strategic planning, and stakeholder management with staff coaching to achieve branch KRA and business growth.

You will ensure compliance with guidelines, maintain excellent customer service, and uphold the bank's image through effective supervision of branch activities.