Branch Operations Leader: Deliveries, Engagement & Growth

N.S.E. Lorry Transport Sdn Bhd; Port Klang; On-site; MYR 47,000 - 78,000; Full time

Benefits offered by this job

Paid time off

Medical leave

Medical claims

EPF, SOCSO, EIS

Job summary

N.S.E. Lorry Transport Sdn Bhd is seeking an Operations/Branch Supervisor to oversee daily deliveries, enforce SOPs, and drive customer satisfaction at the Kuantan branch. You will manage a transport team, coordinate with multiple parties, and ensure timely POD returns.

The role requires leadership, good communication, and the ability to work under pressure while maintaining accurate reporting and branch performance analyses.

Qualifications

• Must have common sense.
• Demonstrated leadership and people management skills.
• Ability to work under pressure and coordinate between multiple parties.

Responsibilities

• Run daily deliveries and meet delivery windows.
• Return PODs within 5 working days; enforce SOPs.
• Lead hands-on lorry transport team in Kuantan; weekly customer engagement.
• Own branch operations and drive customer satisfaction with reporting.
• Ensure goods are delivered on time and within the time frame.
• Return PODs to HQ within 5 working days after BPOD.
• Prepare monthly branch performance and fault analysis reports.
• Supervise subordinates and ensure adherence to SOPs.
• Perform ad-hoc tasks assigned by management.

Skills

Leadership

People management

Communication

Coordination

Under pressure

Bahasa Melayu & English

Computer literacy

Excel

Business writing

Tools

Handheld scanner

Microsoft Excel

Job description

N.S.E. Lorry Transport Sdn Bhd is seeking an Operations/Branch Supervisor to oversee daily deliveries, enforce SOPs, and drive customer satisfaction at the Kuantan branch. You will manage a transport team, coordinate with multiple parties, and ensure timely POD returns.

The role requires leadership, good communication, and the ability to work under pressure while maintaining accurate reporting and branch performance analyses.