Branch Operations Leader – Logistics & Growth

GD Express; Nilai; On-site; MYR 120,000 - 180,000; Full time

Job summary

GD Express in Nilai is seeking a dynamic Branch Head to lead the branch's operations and business performance, ensuring efficient delivery, excellent customer service, and high-performing team leadership in a fast-paced logistics environment.

You will manage end-to-end branch activities including recruitment, KPI monitoring, cost control, safety compliance, and customer satisfaction, while identifying new customers to accelerate regional growth and profitability.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Logistics, Supply Chain Management.
• Minimum 2 years of working experience in courier/logistics/related industry.
• Experience in leading or supervising a team is an added advantage.
• Familiar with branch operations, service quality, and operational KPI management.
• Ability to work independently with minimal supervision.
• Strong interpersonal, communication, and customer service skills.

Responsibilities

• Deploy continuous improvement to drive productivity and reduce costs while delivering quality customer service.
• Manage full employee and contract driver lifecycle from recruitment to resignation, adhering to policies and laws.
• Identify and secure new customers to support rapid business expansion.
• Oversee resource allocation including personnel, equipment and facilities for optimal utilization.
• Monitor KPIs such as on-time deliveries, delivery accuracy, customer satisfaction, and costs; take corrective actions as needed.
• Ensure branch and staff safety, manage security tools, and maintain cleanliness and appurtenance.
• Collaborate with other departments, submit timely reports, and manage staff supplies.
• Oversee activities of hired agents and GDEX POP services within the branch.
• Perform other sales activities or projects as assigned.

Education

Diploma or Bachelor’s Degree in Business Administration, Logistics, Supply Chain Management

People leadership / Team management

Operational excellence / KPI management

Customer service orientation

Communication skills

Tools

Microsoft Office

Job description

GD Express in Nilai is seeking a dynamic Branch Head to lead the branch's operations and business performance, ensuring efficient delivery, excellent customer service, and high-performing team leadership in a fast-paced logistics environment.

You will manage end-to-end branch activities including recruitment, KPI monitoring, cost control, safety compliance, and customer satisfaction, while identifying new customers to accelerate regional growth and profitability.