Branch Operations Leader

United Overseas Bank (Malaysia) Bhd; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a Branch Operations Supervisor to oversee daily branch activities in Kuala Lumpur. You will supervise frontline staff, authorize banking transactions, and drive service excellence in a busy retail environment.

You will manage staff performance, ensure compliance with internal controls and regulatory reporting, and collaborate with stakeholders to meet sales targets and service standards.

Qualifications

• A recognised degree in any field.
• Strong customer service mindset and ability to meet customer expectations.
• Good interpersonal and teamwork skills.

Responsibilities

• Responsible for ensuring the smooth running of daily branch operations which include front line supervision and authorisation of banking transactions through a robust branch sales and service floor management.
• Manages staff performance and development, providing coaching / mentoring / guidance and training.
• Maintains a high standard of operational control / audit compliance.
• Works together as a team in achieving sales targets / initiatives.
• Responsible for ensuring timely submission of regulatory reporting i.e. Cash BOP reporting, KRCSA and KORI.
• Complies with the Bank’s policies, guidelines and regulations at all time.
• Maintains good relationship with internal / external stakeholders.

Skills

Customer service mindset

Team player

Interpersonal skills

Leadership

Education

Bachelor's degree in any field

Job description

United Overseas Bank (Malaysia) Bhd is seeking a Branch Operations Supervisor to oversee daily branch activities in Kuala Lumpur. You will supervise frontline staff, authorize banking transactions, and drive service excellence in a busy retail environment.

You will manage staff performance, ensure compliance with internal controls and regulatory reporting, and collaborate with stakeholders to meet sales targets and service standards.