Branch Experience & Operations Lead

United Overseas Bank (Malaysia) Bhd; West Coast Division; On-site; MYR 39,000 - 78,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a customer service officer at a branch to greet customers, provide guidance on banking requests, and support smooth daily operations. This is a frontline role with opportunities for training and career progression.

You will help maximize customer satisfaction and deepen relationships while upholding bank standards, policies and security practices in a collaborative team environment.

Responsibilities

• Customer Service (Branch) is responsible for general customer service activities within the branch environment, including greeting customers, and providing guidance, direction, and assistance, as well as basic servicing requests. Supports activities towards maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses.

Job description

United Overseas Bank (Malaysia) Bhd is seeking a customer service officer at a branch to greet customers, provide guidance on banking requests, and support smooth daily operations. This is a frontline role with opportunities for training and career progression.

You will help maximize customer satisfaction and deepen relationships while upholding bank standards, policies and security practices in a collaborative team environment.