Branch Service & Operations Leader

United Overseas Bank Limited; Kuala Lumpur; Híbrido; MYR 90 000 - 150 000; Tempo integral

Resumo da oferta

United Overseas Bank (Malaysia) Bhd is hiring a Branch Service Manager for Kuala Lumpur and other city areas. The role ensures smooth daily branch operations, front line supervision, and authorisation of banking transactions within a strong sales and service floor framework.

You will lead staff development, uphold strict operational controls, and deliver excellent customer service while working toward sales targets and regulatory reporting deadlines.

Qualificações

• A recognised Degree in any field.
• Strong customer service mindset and ability to meet/exceed customers' expectations.
• Good team player with interpersonal and communication skills.
• Good problem solving.

Responsabilidades

• Responsible for ensuring the smooth running of daily branch operations which include front line supervision and authorisation of banking transactions through a robust branch sales and service floor management.
• Manages staff performance and development, providing coaching / mentoring / guidance and training.
• Maintains a high standard of operational control / audit compliance.
• Provides efficient service in meeting customers’ banking needs.
• Works together as a team in achieving sales targets / initiatives.
• Responsible for ensuring timely submission of regulatory reporting i.e. Cash BOP reporting, KRCSA and KORI.
• Complies with the Bank’s policies, guidelines and regulations at all time.
• Maintains good relationship with internal / external stakeholders.

Conhecimentos

Customer service

Team player

Interpersonal skills

Communication skills

Problem solving

Formação académica

Degree in any field

Descrição da oferta de emprego

United Overseas Bank (Malaysia) Bhd is hiring a Branch Service Manager for Kuala Lumpur and other city areas. The role ensures smooth daily branch operations, front line supervision, and authorisation of banking transactions within a strong sales and service floor framework.

You will lead staff development, uphold strict operational controls, and deliver excellent customer service while working toward sales targets and regulatory reporting deadlines.