Branch Service & Operations Leader

UOB; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is hiring a Branch Service Manager for Kuala Lumpur and other city areas. The role ensures smooth daily branch operations, front line supervision, and authorisation of banking transactions within a strong sales and service floor framework.

You will lead staff development, uphold strict operational controls, and deliver excellent customer service while working toward sales targets and regulatory reporting deadlines.

Qualifications

• A recognised Degree in any field.
• Strong customer service mindset and ability to meet/exceed customers' expectations.
• Good team player with interpersonal and communication skills.
• Good problem solving.

Responsibilities

• Responsible for ensuring the smooth running of daily branch operations which include front line supervision and authorisation of banking transactions through a robust branch sales and service floor management.
• Manages staff performance and development, providing coaching / mentoring / guidance and training.
• Maintains a high standard of operational control / audit compliance.
• Provides efficient service in meeting customers’ banking needs.
• Works together as a team in achieving sales targets / initiatives.
• Responsible for ensuring timely submission of regulatory reporting i.e. Cash BOP reporting, KRCSA and KORI.
• Complies with the Bank’s policies, guidelines and regulations at all time.
• Maintains good relationship with internal / external stakeholders.

Skills

Customer service

Team player

Interpersonal skills

Communication skills

Problem solving

Education

Degree in any field

Job description

United Overseas Bank (Malaysia) Bhd is hiring a Branch Service Manager for Kuala Lumpur and other city areas. The role ensures smooth daily branch operations, front line supervision, and authorisation of banking transactions within a strong sales and service floor framework.

You will lead staff development, uphold strict operational controls, and deliver excellent customer service while working toward sales targets and regulatory reporting deadlines.