Branch Operations Lead

2201 United Overseas Bank (Malaysia) Bhd; Batu Pahat; On-site; MYR 45,000 - 89,000; Full time

Job summary

United Overseas Bank Malaysia Bhd is seeking a detail-oriented professional to supervise daily branch operations and ensure smooth service delivery. You will coach staff, monitor performance, and maintain robust control and compliance while achieving sales and service targets.

Collaboration with internal/external stakeholders is essential. You will oversee front-line activities, approve transactions, support regulatory reporting, and foster a customer-centric culture.

Qualifications

• Degree in any field.
• Minimum 2 years of working experience in branch operations.
• Strong customer service mind-set and ability to meet/exceed customer expectations.
• Good team player.
• Good interpersonal skill.
• Good communication skill.
• Good problem solving skill.

Responsibilities

• Ensure smooth running of daily branch operations including front line supervision and authorisation of banking transactions.
• Maintain high standard of operational control and audit compliance.
• Provide efficient service to meet customers' banking needs and achieve sales targets/initiatives.
• Submit timely regulatory reporting (e.g., Cash BOP reporting, KRCSA, KORI).

Job description

United Overseas Bank Malaysia Bhd is seeking a detail-oriented professional to supervise daily branch operations and ensure smooth service delivery. You will coach staff, monitor performance, and maintain robust control and compliance while achieving sales and service targets.

Collaboration with internal/external stakeholders is essential. You will oversee front-line activities, approve transactions, support regulatory reporting, and foster a customer-centric culture.