Banking Operations Officer | Compliance & Efficiency

2201 United Overseas Bank (Malaysia) Bhd; Johor Bahru; On-site; MYR 36,000 - 60,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a highly motivated Operations Officer to support branch operations, process transactions, monitor statements, and assist customers. The role requires strong organizational skills and the ability to work independently and as part of a team.

You will coordinate with other departments, maintain records, and help train new staff while adhering to bank policies. This on-site position offers opportunities to contribute to efficient service and

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• At least 1 year of experience in operations or customer service.
• Strong knowledge of banking operations and financial regulations.
• Excellent communication and interpersonal skills.

Responsibilities

• Process transactions such as stop payments, account closures, and refunds according to procedures.
• Monitor account statements for suspicious or fraudulent activities.
• Handle customer inquiries related to accounts and provide prompt responses.
• Maintain accurate records of all transactions and correspondence.
• Collaborate with other departments to resolve issues and ensure service delivery.
• Prepare regular reports on transaction processing and account monitoring activities.
• Provide training and guidance to new employees on processes and procedures.
• Identify areas for improvement in operation processes and propose solutions.
• Ensure adherence to bank policies and procedures.

Skills

Customer service

Communication

Attention to detail

Multitasking

Time management

Teamwork

Problem solving

Education

Bachelor's degree in Business Administration, Finance, or related field

Tools

MS Office

Banking software

Job description

United Overseas Bank (Malaysia) Bhd is seeking a highly motivated Operations Officer to support branch operations, process transactions, monitor statements, and assist customers. The role requires strong organizational skills and the ability to work independently and as part of a team.

You will coordinate with other departments, maintain records, and help train new staff while adhering to bank policies. This on-site position offers opportunities to contribute to efficient service and