Branch manager Retail

TOP TRADING & SUPPLY SND BHD; West Coast Division; Vor Ort; MYR 54.000 - 90.000; Vollzeit

Zusammenfassung

TOP TRADING & SUPPLY SND BHD is seeking an experienced Branch Manager to oversee the daily operations of a cosmetics and beauty retail outlet in Malaysia. You will lead sales initiatives, manage staff, monitor inventory, and ensure outstanding customer service and store standards.

The role may require travel to support branch operations and expansion activities. You will drive sales growth, coach staff, manage rosters, and ensure SOP compliance while delivering regular operational reports to

Qualifikationen

• Proven leadership and branch management experience.
• Strong communication and interpersonal skills.
• Ability to develop and implement sales strategies to meet targets.
• Experience training and motivating retail staff.
• Solid understanding of inventory control and stock reporting.
• Customer-focused with excellent service standards.

Aufgaben

• Oversee and manage daily operations of the cosmetics/beauty retail outlet.
• Develop and execute sales strategies to achieve monthly targets.
• Monitor sales performance and prepare management reports.
• Lead, supervise and motivate retail staff to hit targets.
• Prepare staff schedules and ensure adequate manpower.
• Monitor attendance, discipline and performance of staff.
• Provide staff coaching and product training.
• Ensure customer service excellence and handle complaints professionally.
• Maintain visual merchandising and promotional materials.
• Monitor stock levels and perform regular stock checks.
• Ensure all receipts and cash handling procedures are followed.
• Conduct regular outlet inspections to uphold SOPs.

Kenntnisse

Leadership

Communication

Problem-solving

Sales strategy

Staff motivation

Inventory management

Jobbeschreibung

We are looking for an experienced, responsible and results-driven Branch Manager to oversee the daily operations of our cosmetics and beauty retail outlet. The successful candidate will be responsible for achieving sales targets, managing and motivating retail staff, monitoring inventory, ensuring excellent customer service and maintaining store standards. This role also involves implementing sales strategies, monitoring outlet performance, managing staff schedules, ensuring SOP compliance and preparing regular operational reports for management. The ideal candidate should have strong leadership, communication and problem-solving skills, with the ability to drive sales growth, improve team productivity and ensure smooth daily outlet operations.
This position may require the successful candidate to travel outstation to support the company's branch operations, attend management meetings, conduct outlet inspections and assist with business expansion activities. Candidates must be willing to travel when required and be flexible with work assignments at different branches.
Oversee and manage the daily operations of the retail outlet to ensure smooth business operations.

Develop and execute sales strategies to achieve monthly sales targets and business objectives.

Monitor daily, weekly and monthly sales performance and prepare sales reports for management.

Lead, supervise and motivate retail staff to achieve individual and team sales targets.

Prepare staff duty rosters, manage working schedules and ensure sufficient manpower coverage.

Monitor staff attendance, punctuality, discipline and overall performance.

Conduct regular staff briefings, coaching and product knowledge training.

Ensure excellent customer service and maintain high customer satisfaction standards.

Handle customer complaints, feedback, enquiries and service-related issues professionally.

Monitor sales transactions, average basket size, units per transaction (UPT) and customer conversion rates.

Ensure all staff have sufficient knowledge of cosmetics, skincare, beauty accessories and product features.

Ensure the outlet maintains proper visual merchandising, product displays and promotional arrangements.

Monitor stock levels and ensure sufficient product availability on shelves.

Conduct regular stock checks and ensure accurate inventory records.

Monitor fast-moving, slow-moving and out-of-stock products and report replenishment requirements.

Ensure all incoming goods are properly checked against Delivery Orders (DO) and purchase documents.

Monitor stock transfers, stock returns, damaged goods and inventory discrepancies.

Ensure proper handling of cash, daily sales collection, POS transactions and cashier closing procedures.

Ensure the outlet maintains cleanliness, organization and a professional retail environment.

Ensure all promotional campaigns, discounts and marketing activities are properly implemented.

Monitor staff compliance with company SOPs, operational procedures and workplace policies.

Conduct regular outlet inspections to ensure operational standards are maintained.

Identify opportunities to improve sales, customer experience and overall outlet performance.

Prepare and submit daily, weekly and monthly operational reports to management.

Perform other operational and management duties as assigned by the company.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a branch manager?
• Which of the following types of qualifications do you have?
• Do you have Cash Management experience?