Cosmetics Retail Branch Leader — Multi-Outlet Ops & Growth

Top Trading And Supply Sdn Bhd; West Coast Division; Vor Ort; MYR 78.000 - 123.000; Vollzeit

Zusammenfassung

Top Trading And Supply Sdn Bhd is seeking a Branch Operations Manager to oversee daily operations across multiple retail outlets. You will drive sales performance, manage inventory, ensure SOP compliance and lead branch managers to deliver high service standards.

Responsibilities include staffing, training, merchandising, customer service, and reporting to senior management while coordinating openings and store improvements. Based in Sabah, with travel across outlets as needed.

Aufgaben

• Oversee the daily operations of all retail branches to ensure smooth and efficient business operations.
• Monitor branch sales performance and ensure each outlet achieves its monthly sales targets.
• Develop and implement operational strategies to improve overall branch performance and profitability.
• Conduct regular outlet visits to monitor store operations, staff performance and customer service standards.
• Ensure all branches comply with company policies, SOPs and operational guidelines.
• Monitor inventory levels and ensure proper stock management across all outlets.
• Work closely with the Purchasing and Warehouse Departments to ensure sufficient stock availability.
• Monitor stock discrepancies, stock losses, damaged goods and inventory control procedures.
• Supervise and evaluate Branch Managers and retail staff to ensure operational efficiency.
• Plan manpower requirements, staff scheduling and deployment across all branches.
• Identify staff training needs and arrange training to improve product knowledge and service quality.
• Monitor staff attendance, punctuality, discipline and overall workplace performance.
• Ensure all branches maintain proper merchandising, product displays and store cleanliness.
• Monitor customer feedback and handle escalated customer complaints professionally.
• Analyse daily, weekly and monthly sales reports to identify business trends and areas for improvement.
• Prepare regular operational reports and present performance updates to senior management.
• Coordinate new outlet openings, store renovations, relocation and outlet improvement projects.
• Identify operational weaknesses and implement corrective actions to improve productivity and reduce costs.
• Ensure proper cash handling, POS procedures, documentation and daily closing procedures at all outlets.
• Perform other operational duties and responsibilities as assigned by senior management.
• For a retail cosmetics business operating multiple outlets, this position should focus on 5 major areas:
• Multi-branch operations management
• Inventory & stock control
• Human resources & staff management
• SOP implementation & operational improvement

Jobbeschreibung

Top Trading And Supply Sdn Bhd is seeking a Branch Operations Manager to oversee daily operations across multiple retail outlets. You will drive sales performance, manage inventory, ensure SOP compliance and lead branch managers to deliver high service standards.

Responsibilities include staffing, training, merchandising, customer service, and reporting to senior management while coordinating openings and store improvements. Based in Sabah, with travel across outlets as needed.