Branch manager (Operation Retail)

BEAU COSMETIC SDN BHD; West Coast Division; Vor Ort; MYR 42.000 - 66.000; Vollzeit

Zusammenfassung

BEAU COSMETIC SDN BHD is seeking an experienced outlet supervisor/manager to oversee daily retail operations in Sabah. You will lead sales initiatives, manage staff scheduling, monitor performance, and ensure top-notch customer service.

You will also handle stock control, merchandising, and POS procedures while driving sales targets and reporting to management. Strong leadership, communication, and product knowledge are essential for success in this role.

Aufgaben

• Oversee and manage the daily operations of the retail outlet.
• Develop and execute sales strategies to achieve monthly sales targets.
• Monitor sales performance and prepare reports for management.
• Lead, supervise and motivate retail staff to meet targets.
• Prepare staff rosters and ensure adequate manpower.
• Monitor attendance, discipline and performance.
• Provide coaching and product knowledge training.
• Ensure excellent customer service and satisfaction.
• Handle customer complaints and enquiries professionally.
• Monitor stock levels and ensure product availability.
• Maintain visual merchandising and promotional displays.
• Ensure proper cash handling and POS procedures.
• Conduct regular outlet inspections to maintain standards.

Jobbeschreibung

Oversee and manage the daily operations of the retail outlet to ensure smooth business operations.

Develop and execute sales strategies to achieve monthly sales targets and business objectives.

Monitor daily, weekly and monthly sales performance and prepare sales reports for management.

Lead, supervise and motivate retail staff to achieve individual and team sales targets.

Prepare staff duty rosters, manage working schedules and ensure sufficient manpower coverage.

Monitor staff attendance, punctuality, discipline and overall performance.

Conduct regular staff briefings, coaching and product knowledge training.

Ensure excellent customer service and maintain high customer satisfaction standards.

Handle customer complaints, feedback, enquiries and service-related issues professionally.

Monitor sales transactions, average basket size, units per transaction (UPT) and customer conversion rates.

Ensure all staff have sufficient knowledge of cosmetics, skincare, beauty accessories and product features.

Ensure the outlet maintains proper visual merchandising, product displays and promotional arrangements.

Monitor stock levels and ensure sufficient product availability on shelves.

Conduct regular stock checks and ensure accurate inventory records.

Monitor fast-moving, slow-moving and out-of-stock products and report replenishment requirements.

Ensure all incoming goods are properly checked against Delivery Orders (DO) and purchase documents.

Monitor stock transfers, stock returns, damaged goods and inventory discrepancies.

Ensure proper handling of cash, daily sales collection, POS transactions and cashier closing procedures.

Ensure the outlet maintains cleanliness, organization and a professional retail environment.

Ensure all promotional campaigns, discounts and marketing activities are properly implemented.

Monitor staff compliance with company SOPs, operational procedures and workplace policies.

Conduct regular outlet inspections to ensure operational standards are maintained.

Identify opportunities to improve sales, customer experience and overall outlet performance.

Prepare and submit daily, weekly and monthly operational reports to management.

Perform other operational and management duties as assigned by the company.