Branch Manager (Regular - M)

RHB Bank Berhad; Sitiawan; On-site; MYR 72,000 - 96,000; Full time

Job summary

RHB Bank Berhad is seeking a Branch Strategy and Planning Leader in Malaysia to drive the development, implementation and management of the branch sales and operations plan. The role focuses on achieving targets and growing deposits, wealth and digital banking solutions within the local SME, commercial, and corporate segments.

You will lead engagements with local business communities and coordinate campaigns with Regional Sales Heads and marketing teams.

Responsibilities

• Develop, implement and manage the branch sales and operations plan to achieve the branch target
• Lead and manage visitations and engagements with local business communities
• Organise sales activities and campaigns with Regional Sales Heads and marketing teams to promote Bank’s products especially Deposit, Wealth and e-Banking/Solution and to engage and grow local SME/commercial/corporate customers
• Set, review and communicate sales targets to all levels of staff across the branch
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling and product neutral selling across conventional and Islamic products
• Develop and maintain network of business contacts with local consumer, affluent and SME customers
• Promote the core values of the Bank and ensure staff development and HR processes are followed
• Ensure clear customer focus and high customer service standards, and resolve complaints promptly
• Ensure compliance with Bank policies and procedures and avoid adverse audit findings

Job description

Strategy and Planning

Develop, implement and manage the branch sales and operations plan to achieve the branch target Lead and manage visitations and engagements with local business communities Jointly organize sales activities and campaigns with Regional Sales Heads and marketing teams to promote Bank’s products especially Deposit, Wealth and e-Banking/Solution and to engage and grow local SME/commercial/corporate customers

Sales Management

Set, review and communicate sales targets to all levels of staff across the branch Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met Maintain awareness of competitor activity and industry best practices Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products) Develop and maintain network of business contacts with local consumer, affluent and SME customers

People Management

Promote the core values of the Bank Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix To adequately train and develop branch staff

Customer Service Management

Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank Resolve customers’ complaints and attend to requests in a timely manner

Compliance

Ensure no adverse reports on the Branch audit findings Ensure compliance of policies and procedures set by the Bank

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.