Branch Manager (Regular - M)

RHB Banking Group; Sarawak; On-site; MYR 120,000 - 180,000; Full time

Job summary

RHB Banking Group in Malaysia seeks an experienced Branch Manager to lead a busy retail branch serving diverse markets with a full range of products. You will drive annual sales targets, oversee sales and operations teams, and ensure excellent customer service while upholding risk and compliance.

Key responsibilities include strategy execution, community engagement, cross-selling, and timely credit approvals within policy. The role offers growth in a high-growth area with strong regional support.

Qualifications

• Experience leading branch sales and operations teams.
• Proven ability to achieve annual sales and growth targets.
• Knowledge of retail and SME banking products.

Responsibilities

• Develop and manage branch sales and operations plan to achieve targets.
• Lead engagements with local business communities.
• Promote Deposit, Wealth, e-Banking/Solution products; grow SME/commercial/customers.
• Approve quality credits as per approving matrix.
• Deliver high customer service standards and resolve complaints.

Skills

Leadership

Sales targets

Customer service

Compliance

Job description

• Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area


• Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT


• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products

KEY RESPONSIBILITIES

Strategy and Planning

• Develop, implement and manage the branch sales and operations plan to achieve the branch target


• Lead and manage visitations and engagements with local business communities


• Jointly organize sales activities and campaigns with Regional Sales Heads and marketing teams to promote Bank’s products especially Deposit, Wealth and e-Banking/Solution and to engage and grow local SME/commercial/corporate customers


• Set, review and communicate sales targets to all levels of staff across the branch


• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met


• Maintain awareness of competitor activity and industry best practices


• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)


• Approve quality credits as per approving matrix


• Develop and maintain network of business contacts with Affluent/HNI and SME customers

People Management

• Promote the core values of the Bank


• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix


• To adequately train and develop branch staff

Customer Service Management

• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank


• Resolve customers’ complaints and attend to requests in a timely manner

Compliance

• Ensure no adverse reports on the Branch audit findings


• Ensure compliance of policies and procedures set by the Bank

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Banking & Credit More than 10,000 employees

RHB Banking Group is a leading regional financial services provider headquartered and listed in Malaysia. Established in 1913, we offer comprehensive banking solutions across retail, business, corporate, and Islamic banking. With a strong presence in Malaysia and nine ASEAN countries, we are committed to delivering simple, fast, and seamless experiences. Guided by our brand promise, “Together We Progress,” we continue building a sustainable and inclusive future with our customers and stakeholders.

RHB Banking Group is a leading regional financial services provider headquartered and listed in Malaysia. Established in 1913, we offer comprehensive banking solutions across retail, business, corporate, and Islamic banking. With a strong presence in Malaysia and nine ASEAN countries, we are committed to delivering simple, fast, and seamless experiences. Guided by our brand promise, “Together We Progress,” we continue building a sustainable and inclusive future with our customers and stakeholders.